 Provide oversight and direction for all projects. This includes ensuring that project objectives align with the organization's goals and strategy. Lead and mentor project managers and other project team members, providing guidance, support, and coaching to ensure their success. This involves setting clear expectations, providing feedback, and fostering a collaborative team environment. Responsible for allocating resources effectively across projects to ensure that project teams have the necessary resources to deliver results. Identify potential risks and develop strategies to mitigate them, ensuring that projects stay on track and any issues are addressed promptly. Engage with stakeholders at various levels, including senior leadership, clients, and team members, to ensure alignment on project goals, priorities, and expectations. Oversee project budgets and schedules, monitoring progress and making adjustments as necessary to keep projects on track and within budget. Ensure that projects meet quality standards and deliverables are of high quality. This may involve establishing quality assurance processes, conducting reviews, and implementing improvements as needed. Provide regular updates on project status, milestones, and risks to stakeholders, keeping them informed and engaged throughout the project lifecycle. Drive continuous improvement initiatives within the project management function, identifying opportunities to streamline processes, enhance efficiency, and improve outcomes. Contribute to strategic planning initiatives, providing insights and recommendations based on your understanding of project management best practices and industry trends. Address conflicts and issues that arise during project execution, working to resolve them in a timely and constructive manner to minimize impact on project outcomes.

Managing multiple Sample Only delivery teams operating out of the India office. Responsible for Strategic initiatives that drive organic revenue growth, operational excellence and creating, maintaining and auditing scorecards that measure success and gaps in the Client Services operations model.Also responsible for fostering client and cross functional relationships within the organisation to ensure smooth client delivery on a day to day basis.

 Responsible for managing an online data collection of market research studies including full service, sample only, Ad-hoc, tracking, IHUT, Diary studies, Entertainment research projects of medium to high complexity. Set up and implement strategy for successful completion of new and ongoing projects to be delivered on time, on budget and on scope. This includes project delivery timelines; effective sample Management; identifying project risks and Developing risk mitigation plans; and managing changes in project scope and providing alternate solutions. Ensure clear communication among all groups involved in successful delivery of offline and mixed access projects. This includes day‐to‐day communication with sales and clients, coordination with other internal groups and partners. Responsible for reporting on project metrics such as value, field times, incidence, completion rate, etc. Works regularly with Sales and Account Executives, bringing them in if specs change or more information is required. Responsible for final invoicing. Assist Online Client Services with data appends, geography definitions, DDR appends and reformatting files. Perform routine functions such as filing, status reports and participation in staff meetings and maintaining email accounts.

 Manage full service, sample only, ad-hoc, tracking, national and international projects of easy to medium complexity Set up and implement new and on-going projects Set client expectations Set project delivery timelines Ensure clear communication and outline of project requirements and timelines with other teams that are related to complete and successfully deliver project Project coordination with other client services groups Ensure timely delivery by all groups involved in all project phases Prepare invoices Proactively identify project risks and develop risk mitigation plans Ensure that projects are delivered on time, on budget, and meet theclient’s requirements Perform all other duties necessary for successful project completion Work with project team and manager to remove barriers that prohibit successful project execution Perform Customer Relationship Management and Team Work Coordinating with Account Executives and Sales Reps to arrive at the optimal feasibility. Responsible for all correspondence to clients (both internal and external) regarding requests and any questions/concerns associated with a specific project, process, or related subject matter. Responsible for recording all bid opportunities, including but not limited to the feasibility (internal and from partners), pricing, and potential total project revenue in CRM software to track possible projects. Utilizing all resources before turning down a project, whilst ensuring that projects that cannot be supported are communicated and approached effectively.

•Heading the accounts for Pearson that includes managing the entire operations of the floor. Responsible for delivering the pre-press and eBooks projects on their scheduled time. Ensuring avoidance of delays and maintaining accuracy of the books. Analyzing the customer’s needs, and ensuring that the project is delivered in par with the high standards expected by clients by ensuring that only what was agreed to is delivered, unless changes are approved . Identifying, tracking, managing and resolving project issues. This involves the complete PROJECT CYCLE from the time the project was received till it is delivered.•Responsible for all the Communication to the Client via e-mails, live chats, conference calls that include handling customer queries and complaints to ensure customer satisfaction and proper escalation of unresolved complaints. Providing timely updates to the Clients regarding the current status of the Projects. •Identifying and implementing strategies for building team effectiveness by promoting a spirit of co-operation between team members. Involved in conducting process review meetings for providing feedback on areas of improvement to associates. •Analyzing projection of the workflow and targets to be achieved and keeping up the team motivated to achieve them.•Responsible for compiling data received from Clients. Controls and maintain record of Previous and Current Projects. Planning and scheduling the Projects and allocating them to the available resources.

 Responsible for developing and delivering successful strategies to maximize sales growth.  Maintain direct working relationships with existing vendor base to support current and future business needs.  Handle transactions associated with supporting vendor business (i.e. follow up on accounts, paperwork associated with approvals, etc.)  Monitor and analyze dealer trend reports and daily sales reports, and follows up on information gathered through these reports. (Communicate with Business Development Director, Business Development Management, and team.)  Financial and Quantitative Analysis Relationship Management Handling operational details Pre-sales Support Understanding the client’ perspective and requirement and to provide realistic and factual guidance. Provide guidance on feasibility and methodology Provide costing/estimations to the sales team Project structuring, management and ensuring high quality delivery from internal and external teams End-to-end Management of outsourced research projects worth more than one million (annually) by way of: RFQ Process Vendor selection, development and Management. Preparation of project awarding documents (OAFs, SOWs & agreement documents) Providing guidance on research methodology and operations Manage the overall performance of the program in terms of productivity, quality and delivery of service.  Supervising project transitions  Invoicing approvals and payment process.

> Experience in project management and servicing clients across the globe.> Team handling.> Developed strategies to increase profit margin.> Generating profit report to track profit margin.> Strategic planning to increase business and attract new clients.> Ensuring that all the requirements and specifications are met within the given deadline.> Generating quality leads that result in sales.> Responsible for Corporate Sales and Key Account Management.> Mining in Exisiting accounts and generating revenues from existing and potential clients.> Performing research to to gather and analyze data on recent industry changes and trends.> Ensuring maximum customer satisfaction by closely interacting with potential clients & understanding their requirements.> Giving corporate presentation to clients.> Working with other teams to to achieve sales performance targets.> Advertising company’s services on online media to ensure maximum visibility & brand recall for the company.