Avishek Mitra Email & Phone Number

Bengaluru, Karnataka, India

• Transitioned to a Freelance Customer Success Consultant following a company downturn, managing social media accounts for diverse clients, driving business growth through strategic branding materials and compelling social media content, and actively seeking new career opportunities to stay updated professionally while contributing to client success.• Enhanced creative strategy, analytics, and communication skills by delivering customized solutions that boosted client engagement and… Show more • Transitioned to a Freelance Customer Success Consultant following a company downturn, managing social media accounts for diverse clients, driving business growth through strategic branding materials and compelling social media content, and actively seeking new career opportunities to stay updated professionally while contributing to client success.• Enhanced creative strategy, analytics, and communication skills by delivering customized solutions that boosted client engagement and brand visibility. Show less

Bengaluru, Karnataka, India

• I strengthened client loyalty and boosted retention rates by 7% by managing trusted advisor relationships with senior-level executives and the Team's timely project delivery.• I proactively reduced client delivery issues by 20%, ensuring timely resolutions by the project team and maintaining a reputation for reliability.• I drove business renewals by over 12% by leveraging positive client feedback and successful engagements, maximizing revenue opportunities.•… Show more • I strengthened client loyalty and boosted retention rates by 7% by managing trusted advisor relationships with senior-level executives and the Team's timely project delivery.• I proactively reduced client delivery issues by 20%, ensuring timely resolutions by the project team and maintaining a reputation for reliability.• I drove business renewals by over 12% by leveraging positive client feedback and successful engagements, maximizing revenue opportunities.• Actively driving business growth, I proactively identified and pursued upsell and cross-sell opportunities within my customer portfolio. Through strategic communication and service expertise, I successfully expanded their usage of Kumori solutions, driving revenue and customer success.• I took the lead in nurturing and developing existing accounts. By instilling a deep passion for the services, I guided customers to fully leverage its capabilities, providing personalized support and strategic guidance for maximum value extraction. Show less

Bangalore Urban, Karnataka, India

• Enhanced client acquisition and retention by 3% through expert Microsoft SharePoint product demonstrations, addressing client needs, driving satisfaction, and fostering long-term partnerships.•. Ensured client requirements were met during the 30-day trial run, and application errors (if any) were resolved up to at least 95%, leading to faster closures. • Enhanced sales efficiency by 3%, offering insights and support, ensuring seamless transitions from product demonstration to… Show more • Enhanced client acquisition and retention by 3% through expert Microsoft SharePoint product demonstrations, addressing client needs, driving satisfaction, and fostering long-term partnerships.•. Ensured client requirements were met during the 30-day trial run, and application errors (if any) were resolved up to at least 95%, leading to faster closures. • Enhanced sales efficiency by 3%, offering insights and support, ensuring seamless transitions from product demonstration to implementation, and driving higher conversion rates and revenue growth.• Bridged the gap between the Customer expectations and the Product team to ensure that all the touchpoints across the product delivery are met efficiently with zero to minimal application errors.• Ensured timely Product delivery and installation onto client's tenant, coordinating with the Product team following the commitments made to the client. Show less

Bangalore

• Boosted client satisfaction and retention by 3% with Cloud application expertise, tailoring consultations to address pain points and ensure alignment with client needs, fostering long-term partnerships.• Achieved revenue growth by 3% by effectively showcasing Cloud Applications during pre-sales presentations, leading to heightened client acquisitions and deal closures.• Bridged the gap between the Client expectations and the Product team to ensure that the touchpoints across the… Show more • Boosted client satisfaction and retention by 3% with Cloud application expertise, tailoring consultations to address pain points and ensure alignment with client needs, fostering long-term partnerships.• Achieved revenue growth by 3% by effectively showcasing Cloud Applications during pre-sales presentations, leading to heightened client acquisitions and deal closures.• Bridged the gap between the Client expectations and the Product team to ensure that the touchpoints across the customers' delivery are engaging, efficient, and effective.• Expedited sales cycles and improved operational efficiency by 5% by utilizing extensive solution expertise in Cloud Applications. •. Ensured client requirements were met during the 30-day trial run, and application errors (if any) were resolved, leading to faster closures. • Provided valuable insights and support to the sales team, facilitating smoother transitions from pre-sales to implementation phases, and reducing turnaround times for client onboarding. Show less

Bengaluru Area, India

• Enhanced business by 3% through assigned Channel Partners• Enhanced relationships with assigned Channel partners which led to revenue growth of 3%.• Maximized own share of business in assigned channels• Executed sales promotional activities

Saudi Arabia

• Reduced errors in GPS tracking devices with accessories, by 2% before being sold to customers• Kept regular checks on GPS device performance and enhanced its efficiency by 5%, by discussing with the product vendor and meeting the customer’s requirements.• Handled safety and security procedures resulting in a safe work environment; accountable for maintenance of equipment and other tolls ensuring timely availability of the same.• Carried out service promotional… Show more • Reduced errors in GPS tracking devices with accessories, by 2% before being sold to customers• Kept regular checks on GPS device performance and enhanced its efficiency by 5%, by discussing with the product vendor and meeting the customer’s requirements.• Handled safety and security procedures resulting in a safe work environment; accountable for maintenance of equipment and other tolls ensuring timely availability of the same.• Carried out service promotional activities while monitoring monthly targets, reports and warranty claims. Show less

Kolkata Area, India

• Trainee Programmer in C#.NET• 3D modelling of objects using Elcovision10 and Autocad

Master Of Business Administration - Mba, Finance And Marketing

Bachelor'S Degree, Electrical, Electronics And Communications Engineering

10+2, Science