Avishek Mitra Email & Phone Number

Bengaluru, Karnataka, India

• Transitioned to a Freelance Customer Success Consultant following a company downturn, managing social media accounts for diverse clients, driving business growth through strategic branding materials and compelling.
• Enhanced creative strategy, analytics, and communication skills by delivering customized solutions that boosted client engagement and… Show more
• Enhanced creative strategy, analytics, and communication skills by delivering customized solutions that boosted client engagement and brand visibility. Show less

Bengaluru, Karnataka, India

• I strengthened client loyalty and boosted retention rates by 7% by managing trusted advisor relationships with senior-level executives and the Team's timely project delivery.
• I proactively reduced client delivery issues by 20%, ensuring timely resolutions by the project team and maintaining a reputation for reliability.
• I drove business renewals by over 12% by leveraging positive client feedback and successful engagements, maximizing revenue opportunities.
• … Show more
• Actively driving business growth, I proactively identified and pursued upsell and cross-sell opportunities within my customer portfolio. Through strategic communication and service expertise, I successfully expanded.
• I took the lead in nurturing and developing existing accounts. By instilling a deep passion for the services, I guided customers to fully leverage its capabilities, providing personalized support and strategic guidance.

Bangalore Urban, Karnataka, India

• Enhanced client acquisition and retention by 3% through expert Microsoft SharePoint product demonstrations, addressing client needs, driving satisfaction, and fostering long-term partnerships.
• . Ensured client requirements were met during the 30-day trial run, and application errors (if any) were resolved up to at least 95%, leading to faster closures.
• Enhanced sales efficiency by 3%, offering insights and support, ensuring seamless transitions from product demonstration to… Show more
• Enhanced sales efficiency by 3%, offering insights and support, ensuring seamless transitions from product demonstration to implementation, and driving higher conversion rates and revenue growth.
• Bridged the gap between the Customer expectations and the Product team to ensure that all the touchpoints across the product delivery are met efficiently with zero to minimal application errors.
• Ensured timely Product delivery and installation onto client's tenant, coordinating with the Product team following the commitments made to the client. Show less

Bangalore

• Boosted client satisfaction and retention by 3% with Cloud application expertise, tailoring consultations to address pain points and ensure alignment with client needs, fostering long-term partnerships.
• Achieved revenue growth by 3% by effectively showcasing Cloud Applications during pre-sales presentations, leading to heightened client acquisitions and deal closures.
• Bridged the gap between the Client expectations and the Product team to ensure that the touchpoints across the… Show more
• Bridged the gap between the Client expectations and the Product team to ensure that the touchpoints across the customers' delivery are engaging, efficient, and effective.
• Expedited sales cycles and improved operational efficiency by 5% by utilizing extensive solution expertise in Cloud Applications.
• . Ensured client requirements were met during the 30-day trial run, and application errors (if any) were resolved, leading to faster closures.

Bengaluru Area, India

• Enhanced business by 3% through assigned Channel Partners
• Enhanced relationships with assigned Channel partners which led to revenue growth of 3%.
• Maximized own share of business in assigned channels
• Executed sales promotional activities

Saudi Arabia

• Reduced errors in GPS tracking devices with accessories, by 2% before being sold to customers
• Kept regular checks on GPS device performance and enhanced its efficiency by 5%, by discussing with the product vendor and meeting the customer’s requirements.
• Handled safety and security procedures resulting in a safe work environment; accountable for maintenance of equipment and other tolls ensuring timely availability of the same.
• Carried out service promotional… Show more
• Carried out service promotional activities while monitoring monthly targets, reports and warranty claims. Show less

Kolkata Area, India

• Trainee Programmer in C#.NET
• 3D modelling of objects using Elcovision10 and Autocad

Master Of Business Administration - Mba, Finance And Marketing

Bachelor'S Degree, Electrical, Electronics And Communications Engineering

10+2, Science