Avishek Sengupta Email & Phone Number

Hyderabad, In

Pune Area, India

Digital Experience Management & Customer Success • Leading 24X7 Support for Global Robotics Estates across organization• Automation Support for processes across major verticals like Finance & Customer Care• Improvise solutions to help business adapt without disruption Thought Leadership & Value Creation • Collaborate with business to deliver on Efficiency Targets • Onboarding New Robotics Technologies, Create & Deploy Technology Support Models• Creating Measurement System for Robotics Technologies • Execute Quality Control methods across technology estate • Drive Continuous improvement initiatives to enhance the service experience of our customers Stakeholder Management • Engage stakeholders at all levels within the organization • Translating Executive Decisions to ground reality • Collaborate with regional IT teams for seamless services

As Head of Robotic Automation Support function, have been instrumental in elevating the support operating window to provide round the clock support services across business verticals, operating globally. Worked extensively on service performance enhancement, landscape stabilization and have helped the organization in creating a committed set of service professionals with improved customer focus. As Robotic Program Manager have been instrumental in automation solution deployment across businesses, which helped build a stellar success story for the organization at the onset of their Digital Automation journey. The success was reinforced with Maersk GSC winning the SSON Europe Award for Robotics in 2017.

Mumbai

Centre of Excellence : Quality Management System - Work Force Management

Mumbai Area, India

- Driving Process Excellence Projects and Initiatives with the Telecom and Media Vertical.- Driving various corporate initiatives e.g. Kaizen and Green Project- Driving a Strategic Organization wide Initiative - Internal Voice of Customer - Imparting Training on Lean and Six Sigma Concepts- Certified Lead Auditor for ISO 9001:2008

Pune

- Drive the 'Climate Change' Program of WNS- Won the Golden Peacock Eco Innovation Award 2009- Pan India Employee Awareness and Sensitization Initiatives- Lean Training for the CS Professional & Business Managers- Successfully mentored management interns from premier B- Schools

Mumbai

• Process Improvements in Mortgage process• Process Reengineering for outbound and inbound voice & data process• SEI CMMI Quality Compliance & Audits for voice process• COPC Implementation

Nasik Area, India

Six Sigma Green Belt Project on Cost Reduction of the Offset Printing Machinery using DMAIC methodology. The project was mentored by a certified MBB from ASQ, Arvind Khebudkar.

Kolkata Area, India

Competitive Mapping of Supply Chain Model for Pantaloon Retail : Benchmarking for Operational Excellence

Nasik Area, India

Worked on Improving Customer Relationship Management (CRM) at the TAJ BUSINESS HOTELS , Nashik. The Project was mentored by Gaurav Ramchandran, Sales Manager, TAJ BUSINESS HOTELS , Nashik.

Ahmedabad Area, India

• Academic and co curricular responsibilities • Developing and implementing innovative teaching & evaluation process for effective knowledge dissemination• Coordinating university examinations & placements activities• Incorporating contemporary engineering knowledge into the curriculum through Board of Studies approval • Motivating and counseling students for higher studies, Developing & Managing ‘Career Roadmaps’ for students

Pgdm, Operations Management, A

Activities and Societies: 1. Coordinated the First National Seminar at SIOM - Tattv 2006. The event was a huge success with renowned.

B.E., Electronics

D.E., Electronics & Communication

Higher Secondary, Mathematics And Computer Science

Icse, Mathematics And Computer Science