As a technical lead at Mindtree, I oversee the delivery and quality of Microsoft Teams, Skype, and Office 365 cloud administration projects for various clients. I have successfully led multiple teams to implement, troubleshoot, and optimize Microsoft voice and direct routing solutions, increasing user satisfaction and retention rates.With a degree in commerce from St. Xavier's College and a Microsoft Technology Associate certification in networking fundamentals, I have a strong background in networking and OSI model. I leverage my skills and knowledge to provide technical guidance and support to my teams and clients, as well as to resolve complex escalation issues. I am passionate about learning new technologies and enhancing my domain expertise.