I am an experienced program manager passionate about technology and innovation, believing in authentic leadership and the power of technology and innovation to drive positive change. I have worked as an account and relationship manager responsible for managing a global service delivery portfolio of a Metals and Mining company spread over four continents. 10+ years of experience of working with customer executives at all levels - managing relationships, ensuring service delivery, driving transformations and sales growth. I have extensive experience working in a multicultural global environment managing a large portfolio of applications in various technologies and platforms. I am passionate about using technologies to drive business transformations and prepare sustainable growth strategies. After graduating in Computer Science and Technology, I have led many projects in various industry domains. During my 18-year career, I have worked across multiple engagements as implementation lead, business analyst, program director and customer relationship manager, delivering key strategic programs in ERP implementations and highly customised software package development for our clients. Specialties: Strategy, Project Management, Business Analysis, Customer Relations, Analytical Skills, Reasoning Skills, Critical Thinking, and Design Thinking.