• Developed and deployed comprehensive marketing strategies, increasing customer engagement by 25%.• Implemented scalable processes for enhanced data management, improving operational efficiency.• Conducted in-depth marketing and business needs analysis to align product offerings with market demands.• Resolved operational issues proactively, ensuring seamless marketing operations and strategy implementation.

• Led the setup and deployment of Salesforce, enhancing sales process efficiency by 75%.• Created scalable onboarding processes, reducing new customer ramp-up time by 25%.• Conducted market research to inform sales strategies.

• Managed lead generation initiatives, contributing to an increase in qualified leads.• Oversaw Salesforce data management, ensuring high data quality and accessibility for sales teams.• Implemented new data management processes, enhancing team productivity.

*InfoSnap acquired by PowerSchool LLC in November 2015. TEAM LEADER• Manage a team of Solution Specialists and Sr. Solution Specialists. • Ensure on-time project deliverables for myself as well as my team • Responsible for thoroughly testing forms and data integration for various SIS.• Testing new products and responsible for developing the processes and documentation for future implementation SALES LIAISON• Work directly with the sales team on behalf of the client service group to guarantee best practices and the newest features are being demonstrated.• Train sales team on all new features.• Responsible for answering technical questions in an easy-to-understand way for use in sales presentations.

*InfoSnap acquired by PowerSchool LLC in November 2015.

Implement data management solutions for more than 22 public/charter school clients. I consult with clients to determine an online registration process for their students and families. My clients let me know what date they need their forms ready, we build a timeline, and then I build their custom solution. In addition to building online forms, this also includes formatting data that comes out of the database as well as ensuring it flows back to their database properly. • Member of specialized teams that worked with specific databases - Central Access SAM7 and Progress Book• Created informational whitepapers that demonstrated additional features that are available to our clients• Assisted with mentoring and training new hires for the solution specialist as well as the support position roles• Participated in the hiring process by calling references and conduction phone interviews

Data Recognition Corporation scores the written portions of standardized tests. To do this, there is a scoring season where they need hundreds of temporary employees to be hired to score these tests. I assisted in all aspects of the HR related functions.• Hosted presentations where I presented DRC and the position to interested applicants• Reviewed applications and interviewed applicants• Hired or didn't hire applicants and then called or mailed letters with decisions

Sill-TerHar Motors, Inc sold and serviced Volvos, Jaguars, and Aston Martins. As the Service Coordinator I scheduled service appointments for customers. • Utilizing the company’s database and software to update customer information as well as make service appointments for customer vehicles • Created an online process for setting the appointments instead of paper• Answering multi-line phones, taking messages, and transferring calls

• Managing Customer Accounts using Quickbooks Customer Manager and Quickbooks Accounting Software • Assisted in writing bids • Creating ads for revolving inventory as well as managing company website using Dreamweaver CS3 • Answering multi-line phones, and using various office equipment• Selling commercial trucks, equipment trailers, parts, and service