Avit Shaw Email & Phone Number

Kanchrapara, Wb, In

Kolkata, West Bengal, India

Revamped the billing system by implementing automated invoicing; reduced overhead costs andincreased total revenue by Rs. 2,00,000 per quarter for the organization.Improved customer satisfaction score by 25% by resolving complex issues efficiently and with afriendly demeanor, resulting in a 15% increase in repeat business and positive reviews.Managed client relationships end to end ensuring business continuity and seamless customerexperience.Transformed sales data into actionable insights using Power BI, leading to a strategic business shiftthat boosted total revenue by 8% within the first quarter.

India

Prepared monthly and quarterly financial statements for review by senior management.Processed journal entries to record transactions accurately.Worked closely with other departments to ensure accurate recording of transactions.

Kalyani, West Bengal, India

Assisted customers with product inquiries and complaints. Generated reports to track customerinteractions and feedback.Handled complex issues and resolve escalation for subordinate team members.Perfect performance metrics with zero escalation throughout my time active.Trained new Associates on policies, procedures and general work practice.