Alfidio Vitiello Email & Phone Number

Sainte-Marthe-Sur-Le-Lac, Qc, Ca

Montreal, Canada Area

Project Manager for the deployment and development of application projects Customer Delivery Manager : leading teams related with Customer Success, Professional Services, Data Conversions and Internal best practices/structures Developing new business opportunities and managing relationships with existing accounts in the retail market. Responsible for the Quebec market in promoting the Epicor® Eagle™ Retail business management system and working in close relationship with Epicor® Canada as a channel partner. Phoenix Group is an industry specific, bilingual, consulting and technology based solutions provider specializing in the optimization of small and medium sized companies.http://www.phoenixsolutions.ca

Managed Public sector accounts along with prospecting for new opportunities in primarily the North-American and Australian market. Developed channel partner relationships, provided product training and assisted in sales opportunities.

+ Ensured all deliverables for IT projects were met and completed within timelines.+ Drove multiple projects simultaneously in infrastructure, development and client dossiers.+ Increased client base by 260% (increased with 48 new contracts with a total of 78 retail locations).+ Acquired major corporate accounts from competitors.+ Successfully upgraded the servers and licensed updates of 40% of the existing clients.+ Increased profitability by establishing new relationships and partnerships with major hardware and software suppliers.

-- Nexxlink (acquired by Bell Business S.), Technical Services Manager, (1 year)-- CGI (division acquired by Nexxlink), Technical Department Manager, (1 year)-- Cognicase (acquired by CGI), Technical Unit Director, (2 years)+ Assigned and supervised many hundreds of successful, profitable and complex IT projects in collaboration with subject matter experts: technical resources, business specialists, software developers, accounts receivable and project managers+ Ensured quality control of products and services by implementing standard procedures and best practices.+ Directed technical operations for the Montreal, Vancouver, Toronto and the Quebec City offices.+ Managed team responsible for the infrastructure rollout of major integration with Rona for their Ontario and Western Canada locations. (Project valued at close to 3M$)+ Reviewed and approved proposals guaranteeing profitable hardware integrations into new and existing infrastructures.+ Hired, set objectives and trained new IT resources.+ Established a strong base of loyal customers by having passionate service-driven sensibilities and an uncompromising commitment to customer satisfaction.+ Established a strong base of loyal customers by providing outstanding service with an uncompromising commitment to customer satisfaction.

Itil Foundation 2011

Microsoft Windows Server 2012

Microsoft Sharepoint Creation And Administration

Comprehensive Project Management

Aec, It

Education record

Microsoft Exchange Server 2013

Vmware Vsphere 5.5