Project Manager for the deployment and development of application projects Customer Delivery Manager : leading teams related with Customer Success, Professional Services, Data Conversions and Internal best practices/structures Developing new business opportunities and managing relationships with existing accounts in the retail market. Responsible for the Quebec market in promoting the Epicor® Eagle™ Retail business management system and working in close relationship with Epicor® Canada as a channel partner. Phoenix Group is an industry specific, bilingual, consulting and technology based solutions provider specializing in the optimization of small and medium sized companies.http://www.phoenixsolutions.ca

Managed Public sector accounts along with prospecting for new opportunities in primarily the North-American and Australian market. Developed channel partner relationships, provided product training and assisted in sales opportunities.

+ Ensured all deliverables for IT projects were met and completed within timelines.+ Drove multiple projects simultaneously in infrastructure, development and client dossiers.+ Increased client base by 260% (increased with 48 new contracts with a total of 78 retail locations).+ Acquired major corporate accounts from competitors.+ Successfully upgraded the servers and licensed updates of 40% of the existing clients.+ Increased profitability by establishing new relationships and partnerships with major hardware and software suppliers.

-- Nexxlink (acquired by Bell Business S.), Technical Services Manager, (1 year)-- CGI (division acquired by Nexxlink), Technical Department Manager, (1 year)-- Cognicase (acquired by CGI), Technical Unit Director, (2 years)+ Assigned and supervised many hundreds of successful, profitable and complex IT projects in collaboration with subject matter experts: technical resources, business specialists, software developers, accounts receivable and project managers+ Ensured quality control of products and services by implementing standard procedures and best practices.+ Directed technical operations for the Montreal, Vancouver, Toronto and the Quebec City offices.+ Managed team responsible for the infrastructure rollout of major integration with Rona for their Ontario and Western Canada locations. (Project valued at close to 3M$)+ Reviewed and approved proposals guaranteeing profitable hardware integrations into new and existing infrastructures.+ Hired, set objectives and trained new IT resources.+ Established a strong base of loyal customers by having passionate service-driven sensibilities and an uncompromising commitment to customer satisfaction.+ Established a strong base of loyal customers by providing outstanding service with an uncompromising commitment to customer satisfaction.