Aviva Gorham Email & Phone Number

Atlanta, GA, US

Atlanta Metropolitan Area

Owner/Operator of Viv & Co, LLC, a company specializing in all aspects of event planning, coordination, and execution. Responsibilities include marketing and business development, procuring contractors, meeting with vendors, and overseeing the overall success of events.

• Oversaw team performance, handled conflicts, streamlined operations, ensured and measured guest satisfaction, managed finances, and enforced COVID-19 safety measures
• Motivated staff through acknowledgement of hard work, achievements, and instilling accountability while leading by example
• Built efficient and respectful team by providing coaching and counseling for staff as needed
• Achieved and maintained annual growth in profit through managing costs by reducing unnecessary overtime and inventory waste

• Trained and managed floor team and maintained SOPs to ensure customer satisfaction
• Compiled detailed reports and updates and reported to senior management
• Developed and implemented procedures and processes to improve accuracy and efficiency
• Organized and planned private dinners and events

• Supported customers by identifying, evaluating, and meeting their needs
• Established relationships with customers by providing a pleasant dining experience and exceptional customer service
• Conducted final checks of food items prior to serving customers to ensure quality
• Maintained serving standards and cleanliness as well as complied with all regulations

• Provided administrative support to management
• Managed calendar maintenance, appointment scheduling, and event organization
• Coordinated travel and accommodations for business meetings and trips
• Handled communication by answering phone calls and organizing and prioritizing mail