Avi Warner Email & Phone Number

San Francisco, Ca, Us

Austin, Texas, Us

Managed three full-stack engineering teams, fostering a high-performance culture and leading the charge in developing scalable software solutions.Orchestrated the end-to-end delivery of the 'Find Care' platform, utilizing a tech stack of Ruby on Rails, React, and AWS, significantly enhancing user experience and reducing operational bottlenecks.Implemented a structured Incident Retrospective process, enhancing the team's incident response protocols and learning mechanisms.Streamlined Jira workflows to improve project visibility and accelerate delivery timelines, boosting product management efficiency.Reengineered meeting protocols to maximize team productivity and engineer autonomy, while maintaining strong alignment with business objectives.Assumed interim Product Management leadership, effectively navigating one of the teams through resource gaps and maintaining momentum on critical deliverables.Nurtured a culture of documentation and strategic writing, leading Staff Engineers in creating pivotal RFCs that underpinned key architectural decisions and alignment.Cultivated collaborative partnerships with three Product Managers, Designers, and diverse business stakeholders to ensure unified vision and seamless product execution.

San Francisco, California, Us

Founded and scaled a dedicated Growth Engineering team, growing from inception to 8 engineers, in tandem with 2 Product Managers, a Designer, and a Product Analyst, focusing on optimizing the Free-to-Paid conversion funnel.Devised and launched a comprehensive suite of subscription plans, including an innovative Freemium option, diversifying product accessibility and customer choice.Spearheaded a Product Led Growth initiative that successfully amplified the Free-to-Paid conversion rate by over 50%, achieved through iterative product and UX enhancements and data-driven experimentation.Transitioned from a role as Senior Software Engineer, leveraging deep technical expertise to inform strategic growth and product decisions.

San Francisco, California, Us

San Francisco, California, Us

Engineered a Node.js service and React application that revolutionized the Operations team's ability to manage essential tasks for medical ID cards and EOB documents, significantly enhancing operational efficiency.Charged with the maintenance and evolution of a custom Node.js framework, ensuring robust performance and scalability.Developed a responsive chat application using React, which escalated successful member engagement sessions by 35%.Achieved a dramatic reduction in engineering intervention for target workflows, from 80+ hours to nearly zero, and decreased Operations workload by 75%.Pioneered a performance optimization project that cut the largest client processing time from over 8 hours to 15 minutes, leveraging AWS SQS and strategic refactoring, thereby alleviating stress on legacy systems.

San Francisco, California, Us

Full Stack Engineer working on healthcare technology. Technologies I use most days: Node.jsReactPostgres (Sequelize ORM)AWSHTML/CSS

San Francisco, California, Us

Operations owner for major vendor transition for digital/printed ID cards & insurance documents.Drove 45% savings on print & production budgets (>$400,000/year) while reducing error rate and improving parcel delivery.Worked closely with Engineering teams on systems design and initial build.General workflow design & administration using Jira for all non-Eng teams at the company.

New York, Ny, Us

Head of Customer Support at Realm.

San Francisco, California, Us

Focussed on both the Customer and Agent experience; accountable for identifying, developing, implementing and owning strategies linked to improving channel management, product usage, external communication and customer journey.Previously on Zendesk's Growth team as a support industry expert. Helped build and optimize an elegant self-service experience. Content contributor, creator of low-effort customer experiences, assisted 100s of companies helping to scale support operations.

San Francisco, California, Us

Senior manager on Zendesk's Growth Team. Focused on building a better experience for the organizations new and existing self-service customers. Manages a group of marketers & analysts working on a Growth team. Works across teams to build out a fantastic support, on-boarding, and continuing success for companies that choose to take customer service seriously.

San Francisco, California, Us

Administrator for Zendesk's own internal Zendesk instance (admin of customer #1). Set policy, create documentation, test workflows, develop tools, and overall improve the lives of our 100+ global advocates.

San Francisco, California, Us

Customer support (and later team lead) in Tier 1 at the world's best customer support software company. Consistently achieve extremely high productivity and fantastic customer satisfaction. Often building long-lasting and fruitful relationships with customers.

Bachelor'S Degree, Political Science And Government

Web Developer Track, Computer Science