Aviya Ezra Email & Phone Number

Israel

Israel

Jerusalem, Israel

• Managed three global support teams of experienced senior analysts as well as recruited and trained new analysts• Built and established internal workflows for two new products (Rapido and RapidILL) and enhanced internal policies for the company's largest product (Alma), while developing initiatives across different departments• Created new methods and procedures for expert problem-solving techniques and improved customer communication• Represented the company for Change Control Processes, gathering input and offering decision-based solutions• Participated in the company-wide Volunteer Network as the Jerusalem Site Lead

Israel

• Troubleshooted and fixed technical issues on complex systems with a wide range of strategies and tools• Developed customer relationships to ensure customer satisfaction and enhance customer experience• Closely collaborated with other departments to generate greater knowledge and improve company products

Jerusalem Area, Israel

• Managed all company finances for a non-profit with a budget above NIS 10 million, including bills, payments, donations, scholarships and salaries• Issued financial reports in order to ensure adequate cash flow of campaigns and nine housing projects• Cultivated partnerships with external providers by meeting with them regularly and exceeding their time requirements, in order to expand income and build advantageous relationships with suppliers and donors• Oversaw all purchasing and payroll activity for 30+ staff members and participants• Monitored activity of four bank accounts by reporting all incoming payments and tracking expenses daily

Jerusalem Area, Israel

• Modernized, maintained and managed company’s CRM database (Salesforce), technical and visual elements of the company’s website, online forms, google apps and donation platforms• Worked with staff to execute fundraising campaigns, newsletters and programs• Led, structured and oversaw all technical elements of the Center’s first ever Broadcast Fundraising event, in collaboration with Reshet Bet and Arkia, and raised above NIS 1 million. Planned and implemented technical specifications for broadcasting, built payment platforms, monitored payment transfers and analyzed results in order to evaluate the effectivity of event for upcoming years

Jerusalem Area, Israel

• Edited, reviewed and approved company documentation to ensure standards were met in order to pass quarterly audits, using Office and internal company programs • Trained staff on new company programs used for documentation in order to improve compliance practices