Adrian A. Email & Phone Number

Sydney

- First point of call for logging and prioritising customer service requests using client management software- Provision of Level 1 / 2 support for clients requiring training and/or technical support including troubleshooting, resolving issues and tracking service calls to their resolution- Assigning and escalation of cases as appropriate- Provision of support to a range of end users including pharmacists, nursing, and medical staff- Setting up and maintenance of servers (application, printer, file, and database) and client systems- Troubleshooting and resolution of a range of network issues related to resource access & sharing, network connectivity and user access restrictions- Training new staff members in the use of Webstercare software and the provision of support to client end-users- Assist, support, and training of end users via remote desktop connection software- Beta testing and error reporting of pre-release software- Provision of advice and recommendations to clients regarding the use and maintenance of systems and data- Liaising with clients to determine client needs and provide solution-based recommendations- Assisting and supporting team members with troubleshooting and servicing clients

Sydney, Australia

- Training & orienting new staff members- Management of 5 staff, organisation & approval of shifts/leave, & management of grievances- Customer service, sales, & complaint management- Marketing of a new business concept, management of merchandise, & store presentation- Testing & Grading of products- Loss prevention

Australia

Account Management and Sales / Business Development-- Managing key retail group client accounts- Training clients regarding product specifications, marketability, and use- Assisting clients with bulk purchases of a range of computer hardware, software, peripherals- Design / customise computer specifications for retail system product- Advising Altech sales and product managers on opportunities for business growth and increased profitability- Active involvement in managerial meetings regarding up and coming technology, trends in products and services from current and potential vendors/suppliers- Building and maintaining professional rapport with clients and vendors- Product recommendations, as well as the preparation and submission of tenders- Ensuring projects and tenders meet deadlines, comply with client requirements/contract- Investigating the potential of new products and generating interest in new lines- Solution based selling, catering for clients and their customersKey responsibilities included - - Liaise with clients- Client/customer service- Product recommendations and submissions- Maintain positive relationships with clients and vendors- Ensure projects and tenders meet deadlines and comply with client requirements/contracts- Computer system customisation for builds- Explore potential new business opportunities with current and potential clients

Hurstville / Miranda

Working as an assistant manager in two of the top four performing stores, has allowed me to grow and develop my ability to manage a busy store and its team. Working for GAME has developed my strong ability to focus on multiple tasks well as managing, training, and motivating my team, whilst driving KPIs and providing excellent customer service. During my time at GAME, I was trained and often performed role of store manager.Key responsibilities included - Loss preventionStock ProcessingMerchandising and store presentationStaff management, training, and motivationCustomer service, sales, and complaint handlingAssist other stores in the event of a staff and/or management shortageAdministrative tasks (End of day reports, banking, pre order management, etc)

Miranda / Chatswood / Sydney Cbd

As a Sales Representative for the Dell Kiosk program, I gained invaluable experience with serving customers and supporting my fellow sales team. Allowing the focus on an individual customer and their individual needs, providing them with solutions while still driving sales and relative KPIs. As one of the only completely computer literate team members, I was often the source of technical information to better assist the rest of the sales team.Key responsibilities included - Provide excellent customer serviceCustomise technology solutions for individual clientsClean, Tidy and maintain Kiosk and merchandisingAssist staff with understanding computer components, software and technology