Darshini Avlani Email & Phone Number

Mumbai Area, India

Mumbai Area, India

• Team Management, Leading a team of 5 members• Conducted Appraisal for the team• MIS work (preparing various reports)• Initiated Automation of processes and reports resulting in the considerable time saving• Quality Control• Training & Development of the team • Successful execution of the events right from the planning to the closure

Mumbai Area, India

• To audit the number of loans given by the client on a daily basis.• Record feedback and to let the associates know about his/hers areas of improvements.• Train new joiners.• Handle quality and operations team • MIS work (preparing various reports)• Working on Root Cause Analysis• Attend calibrations.• Support ops team in achieving the assigned target.• Propose new actions to improve productivity.• Creating a quality culture• Attended various on the job training for Six Sigma Basics, Lean Immersion, Excel Workshop, PowerPoint Workshop, Understanding of Wholesale Banking, Foreign Exchange & Retail Banking.• Achieved 30% Error reduction by suggesting an idea to make certain changes in application used for processing Master File Audit (MFA). • Assisted the team in closing over 2 improvement projects over the period of 1 year resulting in an saving of over 4662 hours (126hours/1 FTE/$ Benefit of $1900/FTE) Automation & MIS• Working with the Automation team to creating the VB based tools in the Excel and MS Access• Automation of the day to day works done on excels.• To collate the data for Department and present them to Management.• Analysis the departmental reports and maintaining the departmental dashboard.Human Resource Service Center• Resolve employee’s queries relating to payroll, benefits, human resource, compliance and time cards.• Provide employee satisfaction by resolving their queries in timely manner.Joined Bank Of America Continuum India Private Ltd (BACI) (Erstwhile Countrywide Financial Corporation Ltd.) as an associate and progressed through 4 internal promotions to an Team Developer/Quality Analyst in as many years.

Mumbai Area, India

• Handled various escalation calls and exercised effective floor walking, coaching and mentoring for new hires.• Resolve customer queries relating to credit cards. • Train new joiners on product and services relating to credit cards