1), Undertaking and Leading discovery workshops with customers to elicit, document, understand and analyse their business processes and requirements.2) Preparing project documents, such as requirements and solution design documents.3) Providing training to customers, typically through a train-the-trainer model.4) Configuring customer database and back-end software parameters to meet customerrequirements.5) Performing data migration and data validation activities via Amazon S3 buckets using our data import templates and resolving validation errors6) Addressing and resolving customer issues/quires during their implementation related to functional aspects of the AlayaCare Cloud application.7) Supporting other team members and Project Managers in managing customer communications.8) Providing phone / video conference / on-site, strategic, and tactical consulting.9) Learning and mastering AlayaCare’s implementation best practices, methodologies, and other workflows aimed at delivering value to our customers.10) Various other project and customer tasks as assigned.

1) Running of discovery workshops where the customer requirements are identified and monitored through to implementation2) Analysing the customer's business processes and outlining the plan to align it with system's workflows3) Establishing the project scope and project plan outlining all the milestones and timelines3) Conducting the training sessions with each SME's and system champion on customer's end to ensure correct understanding thus maximising the use of system4) Maintaining strict adherence to internal policies and internal controls within organization5) Reporting weekly to supervisor when tasks are at risk till critical path is determined6) Anticipating delays and initiating plan alteration and alternative solutions where applicable7) Convey timelines, deliverables, risks, delays and impacts to project team members and lead teams as required8) Collaborating with all cross-functional team members/system owners to accomplish required tasks based on priorities9) Adapting quickly to complex culture which results in developing and maintaining successful professional relations with key stakeholders

1) Working with NDIS service providers to formulate and document their business requirements2) Identifying, investigating, and analyzing business processes, procedures and work practices to then align with product functionalities3) Providing product training to the external and internal stakeholders with live demonstration on the system with every new release4) Communicating with the senior Business Analyst and Product Manager for product enhancement following NDIS guidelines and fill system gaps5) Identifying, analyzing support tickets raised and creating as well as documenting various test case scenarios for bug detection and raising it with the development team for the fix6) Scheduling releases for external stakeholders to ensure they have the latest build version always7) Accessing the database and running SQL queries to fetch the desired data8) Resolving tickets accurately within SLA’s and chasing up with upper-level teams as and when required9)Perform other product related administrative and testing tasks

1) Providing first line 24 x 7 customer support service to clients based in Australia and overseas.2) Communicating with customers to understand their requirements along with managing all interactions so that service levels are achieved within decided time frame3) Triaging/managing all customer issues and performing first level IT support troubleshooting tasks4) Keeping an eye on infrastructure that includes the use of monitoring and remote diagnostics systems5) Escalating any major incidents to Level 2, Level 3 technical and service delivery teams6) Performing remote hands, rack and stack and hardware changing activities safely for clients as well as internal at the data center7) Performing tape backup management and maintenance activities8) Securely maintaining customer, technical and service information9) Identifying, investigating, and analyzing business processes, procedures and work practices

Participating in day to day running of the store, making coffee to perfection for each individual customer, store maintenance, training new employees are some of the duties currently performed by me.

Baking bread and cookies, making customized sandwiches, working at multi sites were some of the duties performed by me.

Achieving monthly sales target, maintaining the labor costs weekly, scoring 100% at mystery shoppers, training new team members, handling the team of 14 members, making rosters, working at multi sites, interviewing for hiring new employees were the major duties performed by me.Achievements 1) Entitled Store manager within 2 months of joining.2) Awarded employee of the month for June,July,August and September 2013.3) Positive feedback given by customer twice to the head office for service provided.