I'm experienced in Financial services (Banking) as an dispute analyst for Australian clients Citi in TATA consultancy services earlier which was E Serve. Joined, Citi in 2015 as an dispute analyst in second level of chargeback with the prior experience and handled allocation part and handling supervisor queue to resolve the queries of the agents. Moved to Chat operations as an Senior analyst and resolving queries of customers in the account for promotions offer, refund, account statements clarifications etc., As an quality analyst moved to Risk quality and handled financial adjustments and risk quality process. Handled allocation and MIS preparation and sharing with the management. Training new joiners during the pandemic due to high volume and QC for them handling new joiners.