• Diagnosed and resolved software issues on Mac OS, ensuring minimal downtime for end-users.• Managed Apple devices using Jamf MDM, enhancing device security and compliance.• Addressed and resolved Apple ID account setup issues, improving user accessibility.• Developed and executed Mac OS patch updates, maintaining system security and performance.• Created, managed VPCs, EC2 instances, public and private subnets, configured security groups to have controlled access to web apps and database tiers.• Created training materials on system troubleshooting, enhancing team efficiency and user knowledge.• Served as the initial point of contact for system-related concerns, delivering prompt and effective solutions.• Organized and maintained documentation for warranties and system hardware, ensuring easy access and reference.

• Managed the installation, configuration, and maintenance of servers and networking equipment, achieving a 99.9% uptime across all systems.• Maintained local inventory and managed licenses for Microsoft tools, ensuring compliance and availability.• Utilized advanced monitoring tools to track server uptime and environmental conditions, proactively identifying and resolving issues to minimize downtime.• Created and maintained operations manuals, rack diagrams, comprehensive documentation of data center configurations and maintenance activities, streamlined operations and enhancing team collaboration.• Provided technical support and training to team members, improving overall operational efficiency and knowledge sharing within the department.• Managed ticketing system for service requests and incidents, ensuring timely resolution and closure.• Liaised with third-party vendors for equipment procurement and maintenance, negotiating contracts that resulted in a 15% cost reduction.

• Installed, managed, and serviced Linux and Windows servers, including virtual deployments.• Monitored hardware metrics to detect and address faults, ensuring system reliability.• Resolved escalated issues, delivering high-quality support and leveraging diagnostic tools effectively.

• Installed, configured, and maintained Windows and Linux OS, application software, and system management tools.• Monitored hardware metrics, promptly addressing faults to maintain operational integrity.