Ava Nelson Email & Phone Number

Dallas, Texas, United States

Dallas, Texas, United States

Hilti Na

● Start Up: Tackles new challenges managing 1418 Coffeehouse’s first satellite location, establishing good business practices for future success.

Plano, Texas

● Business Growth: Part of the 2020 leadership team that facilitated a 30% growth in business revenue and social media presence.● Operations Management: Led employees through fast paced business shifts, ensuring that all team members received adequate breaks during high volume periods.● Quality Assurance: Drove high order satisfaction by validating order accuracy, reducing product waste. Improved customer experience led to $2+ increase in average sales and an over 30% increase in… Show more ● Business Growth: Part of the 2020 leadership team that facilitated a 30% growth in business revenue and social media presence.● Operations Management: Led employees through fast paced business shifts, ensuring that all team members received adequate breaks during high volume periods.● Quality Assurance: Drove high order satisfaction by validating order accuracy, reducing product waste. Improved customer experience led to $2+ increase in average sales and an over 30% increase in tips. Show less

Dallas/Fort Worth Area

● Administrative Assistance: Oversaw the development and maintenance of agents’ daily and monthly schedules.● Database Management: Integrated client database, agent’s calendar, and certification issuance to improve office productivity, which increased business efficiency and profitability.

Richmond, Virginia Area

● Team Leadership: Responsible for employee development and training in the art department, guiding professional growth among team members and interns.● Project Planning: Communicated company needs to client if projects fell behind schedule and required additional time or cost outside of the original scheduled budget, where a new cost and time frame would be negotiated.

Richmond, Virginia Area

● File Management: Maintained good file practices with templating, layout, and file naming systems.● Visual Design: Executed fashionable and appealing apparel design for clients in a timely manner.● Typography: Consistently produced print production files with strong, consistent typography for team name/numbering schema.

Plano, Texas

● Customer Service: Consistently delivered shop experience beyond customer expectations.● Craft: Took pride in displaying highest possible craft when preparing and presenting a coffee beverage.

Ou Daily

●Sales Auditing: Handles cash tills nightly to balance store’s sales reports, identifying inconsistencies to store management.●Customer Service: Fielded phone calls from customers to appropriate departments or answering inquiries as appropriate. ●Conflict Resolution: Resolved customer complaints toward product or the store utilizing good verbal communication. Took initiative to solve customer complaints quickly and efficiently.

Master Of Science - Ms, Data Science

Bachelor Of Fine Arts - Bfa, Visual Communication

Activities and Societies: Graphic Design Association, Visual Art Student Association