• Oversee daily operations and drive service improvements for live products such as Mobile News, Devotional Portal and Outbound Dialer by continuously monitoring system performance, troubleshooting issues, and implementing enhancements to optimise user experience and service reliability• Project Management & Solution designing for new business initiatives, including eCommerce platform, ERP system and CRM solutions, by aligning market demands with technical capabilities, ensuring scalability, and optimising functionality for future growth• Architecting and monitoring AWS Cloud infrastructure (EC2, RDS, VPN, Firewall, Access Management, Backups) to ensure seamless service performance and uptime for web applications running on Tomcat, Java, and Linux environmentsKey Achievements: • Led the seamless integration of services and billing with the new service delivery platform introduced by Econet Wireless, ensuring uninterrupted operations and zero percent downtime during the service cutover, traffic migration and post merge integrations• Collaborated with the client's revenue assurance team to reconcile revenue gaps, identified key issues, and implemented corrective actions to ensure smooth and accurate invoicing going forward• Collaborated with internal and external teams for service migrations, cutover planning, post merge integrations and monitoring the KPIs.

• Oversaw 16 team members across 2 teams in the day-to-day program management of the Unified Service Platform (UMB) for ISAT and Service Delivery Platform (SDP) for Vodafone at the leading provider of global IT solutions • Reported to the CTO and offered subject matter expertise to inform strategic planning and overall direction • Drove the full-cycle delivery of multiple projects to maintain, upgrade, and optimize technical platforms • Built and nurtured client relationships to understand needs, prepare estimations, and address concerns • Defined scope, allocated resources, monitored progress, facilitated system testing, and generated invoices • Supported the sales team by reviewing requests for proposals and information (RFP/RFI) and preparing responsesKey Achievements: ✔ Authored the proposals that secured several lucrative projects for ISAT’s UMB platform and orchestrated the development of a Mobile Access Portal (MAP) Gateway and seamless roll-out of a DND global service✔ Streamlined client invoicing and change request processing by over 20% at DigiSpice Limited by working closely with the client and technical teams to uncover internal pain points and introduce several process improvements

• Directed a 10-member team in the planning and execution of up to 4 concurrent projects with individual budgets reaching $1.5 million and served as a Cloud Architect during the development of customized digital applications • Produced end-to-end (E2E) products including digital asset management systems, SMS/USSD-based tools, health professional portals, SAP Hybris solutions, logistic mobile apps, e-commerce websites, and live gaming platforms • Engaged international clients from various sectors such as retail, media, entertainment, and telecommunications • Partnered with internal teams to coordinate activities in Agile, Waterfall, and hybrid production environments • Implemented IT infrastructure on Amazon Web Services (AWS) and performed troubleshooting and debugging Key Achievements: ✔ Shrunk operating costs by 42% and boosted performance by 36% for Ziiki Media’s Digital Asset Management platform by overhauling the system to eliminate recurring issues and dramatically improve user friendliness✔ Grew revenues from $600,000 to over $1.1 million for CGS Pvt. Ltd by architecting and integrating a specialized customer relationship management (CRM) system to increase the productivity of call centre agents by over 38% ✔ Completed a project 15% ahead of deadline and 10% under budget to build a content distribution and management system for BMusic by overcoming technical challenges and rectifying database deficiencies ✔ Surpassed projected revenues by over 25% for Telenet Ltd. By designing the cloud infrastructure for the Doko Mobile App that allowed at-home audience members to interact with a live quiz show aired on Sony Television✔ Earned the annual Greatest Contributor Award for ranking first in overall performance among 20 colleagues

• Accountable for the day-to-day management of 4 products including a voicemail platform, social chatting mobile application, and agriculture-based application in partnership with the Indian Institute of Agriculture and Sciences• Managed the operations and enhancements of the telligent voicemail system and coordinated with the Client Business Telco Product, and Internal Development teams to complete requested changes and updates• Shaped the product roadmaps, prioritized activities, tracked performance metrics, and compiled detailed reports• Devised and launched technology initiatives across India and APAC region with varying budgets and deadlines • Communicated with customers to gather requirements, investigate concerns, and identify potential improvements• Contributed to the pre-sales cycle by drafting proposals, calculating quotations, and presenting proof of conceptsKey Achievement: ✔ Acquired $1.5+ million in new yearly revenues for Altruist Technologies by pioneering a mobile application that allowed users to complete phone calls using Wi-Fi when there is limited reception in high-rise buildings

• Lead a team of more than 20 technology professionals to deliver internal and consumer facing critical projects, which includes Telecom Voice Portals, SMS/USSD, Roaming, Web/Mobile, ecommerce and Payment solutions.• Communicating with internal/external stakeholders from initiation of project to closure and maintenance.• Creating and reviewing Process documents, High Level Designs, Project Plan, WBS, Presentations and other Technical documents.Key Projects: -• Spice Safar Web based Ecommerce platform, which included Airline ticketing, Bus booking, Hotel Booking, Mobile recharge and Utility bill payments. Included 2 payment gateway integrations to support both national and international payment methods.• Devotional Web Portal multimedia content based including audio/video and graphics, In house Content Management System for circulating content from central location to distributed sites across India, Loyalty Web Portal, Web & SMS based Chat.• Roaming Replicator:- this allows users to avail roaming service while travelling nationally and internationally.• Service Delivery Platform: Unified communication platform for Voice/Video/SMS/USSD/Billing services for 3G & Legacy Networks with seamless connectivity over TDM and IP SIP/RTP networks.• Single IVR - Solution designed over HP OCMP platform for client ESOTV, Brazil Participated in Onsite role and achieved client success by improving call drop rate by more than 28% leading to revenue increase of 42%

• Managed over 20+ team members throughout the project lifecycle to provide telecom voice portals, SMS/USSD, roaming, ecommerce, payment, and web/mobile solutions for internal use and enterprise business customers• Acted as a main point of contact among internal and external stakeholders to align operations and realize goals• Drafted process papers, high level designs, project plans, presentations and other technical documentationKey Achievements: ✔ Decreased the call drop rate by 28% and heightened revenues by 42% for ESOTV by conceiving a single interactive voice response (IVR) solution using HP OCMP and participating in the on-site system deployment and integration ✔ Played a key role in enabling Spice Digital to enter the lucrative e-commerce market by creating the Spice Safar website with 2 payment gateways to sell a wide range of services for the hotel and transportation industries ✔ Spearheaded the development of a roaming replicator solution for multiple telecommunication providers that connected their users to available roaming services while travelling nationally and internationally✔ Won multiple Employee of the Month Awards and an Employee of the Year Award at Spice Digital Ltd