Avnish B. Email & Phone Number

San Francisco, California, United States

- Escalations tech & Configurability programs

Gurugram, Haryana, India

- Virtual Onboarding LOB manager for IndiaSA- Whatsapp chatbot launch - Earner CRM

Gurgaon, India

Interim lead for document compliance LOB : Coordinating with network partners, delivering promised SLAs for weekly document uploads from IndiaSA, supporting new supply growth team in change management Stakeholder management : Working with stakeholders across all LOBs for process implementation/change/improvement & rollout of new productsNew modality launch lead : Launched 49 lite android "kiosks" in India to reduce costs, improve expert productivity by utilising down time; Working with global teams to solve issues and improve experience for drivers | Testing & launching new modalities for customer support as a replacement for in-person hubs to reduce costsProblem solving using a data driven approach : Building and maintaining dashboards, writing queries on SQL, developing actionable insights for strategic projectsStrategy & planning : Customer CSAT improvement, streamlining processes & reducing wait times | Launched "Driver Insights Tool" in 5 cities, aimed at reducing AHT and coaching drivers to improve earningsFinance & cost reduction : responsible for the annual headcount and budget planning, tracking BvA and coordinating with APAC & Global stakeholders for financial reportingProcess & tech champion for IndiaSA : Payments analyst; working with APAC, EMEA & global product teams in getting tech outages resolvedStrategic projects : Coordinated the Uber <> ICC Cricket World Cup Campaign in India | Coordinating gender sensitisation training for drivers in IndiaSA (in association with Manas foundation)Culture Convoy for 2019 for Uber IndiaSA HQ - Organised and executed the "Uber Premier League" twice - sporting event with 300+ attendees for indoor & outdoor sports

Gurgaon, India

Part of the Strategy & Planning team (CEO's office) working on :-Primary Market Research in the top 12 cities of India, Dhaka & Colombo-Coordinated market research with a team of 22 leads across 12 cities across IndiaSA-Data Collection, Analysis, Reporting-Qualitative & Quantitative Analysis-Product audits and competitive landscape

New Delhi Area, India

Planning - Set up & scaled a community living shared accommodation in South Delhi area Market research - for customer segmentation & pricing modelsScaling - Scaled model to 14 locations in the south Delhi area, serving 144 guests monthlyAncillary revenue - developed a channel for ancillary revenue by utilizing downtime of in-house chefs and started tiffin services in nearby areaswww.bhatiapayingguest.com | Monthly 30k impressions

Gurgaon, India

About the company : Contractors of Unitech Ltd. & AnantRaj Group Ltd. Key deliverables - Performed fundamental procurement activities including acquisition of materials, components and services at realistic and competitive prices, which met schedule, safety and quality standards set by the organisationStrategic sourcing lead - for 4 residential construction projects, led a team of 8 site staffProblem solving - Identified operational gaps & re-engineered material handling process which reduced the number of handling touch points by 60%Cost reduction - Achieved reduction in inventory spends by rationalisation & Just-In-Time delivery model, adding to the working capitalOther areas - Sourcing, Contract Management, Procurement Operations, Bid support, Management Reporting, Procurement Tools & Systems management Reporting – Managed the production of the monthly spend dashboard showing Department spend reports and trend analysis against budget and savings realisedTeam player - Tracked and monitored SOW activity across multiple vendors and identified synergies and business/technical alignmentPlanning - Supported Regional Project Managers with strategic projects

New Delhi Area, India

Faridabad Area, India

A unit of Escorts Group.

New Delhi Area, India

Bachelor’S Degree, Mechanical & Automation Engineering

Aissce, 85%