Ops in-charge of scheduling, coordinating, and implementing Network ACL (Access control list) changes to Cisco partner sitesOps Service lead/SME for Office 365 migration, Desktop as a Service (DaaS), Wireless User support

Project Manager for various CTB projects specializing in piloting and transitioning of various services- Wireless for Cisco partner sites- Network ACL changes - scheduling, coordinating, and implementing Network ACL (Access control list) changes to 350+ Cisco partner Sites- Partner owned devices - Transitioning partners from Cisco procured/supplied Laptops/Desktops to Partner procured Laptops/Desktops while adhering to all statutory compliance requirements.- Addressing GRC audit… Show more Project Manager for various CTB projects specializing in piloting and transitioning of various services- Wireless for Cisco partner sites- Network ACL changes - scheduling, coordinating, and implementing Network ACL (Access control list) changes to 350+ Cisco partner Sites- Partner owned devices - Transitioning partners from Cisco procured/supplied Laptops/Desktops to Partner procured Laptops/Desktops while adhering to all statutory compliance requirements.- Addressing GRC audit findings and appropriate remediation Show less

- Test/QA lead In charge of planning, executing and monitoring the end-to-end testing of Cisco’s Physical Access control solution (CPAM) – included both application/device/integration testing - Delivered multiple major and minor (sustenance/bugfix) releases- Lab owner, responsible for inventory & availability of a fully functional lab (Cisco UCS Servers, Desktops, End-point devices, IP Phones, Video surveillance cameras) - for Development, test and support efforts- Product SME for… Show more - Test/QA lead In charge of planning, executing and monitoring the end-to-end testing of Cisco’s Physical Access control solution (CPAM) – included both application/device/integration testing - Delivered multiple major and minor (sustenance/bugfix) releases- Lab owner, responsible for inventory & availability of a fully functional lab (Cisco UCS Servers, Desktops, End-point devices, IP Phones, Video surveillance cameras) - for Development, test and support efforts- Product SME for critical customer issues including CAP cases, helping the development team replicate critical customer issues and test hotfixes for the same. Show less

Provide L3 support for TAC engineers of Serena PVCS version manager

- Analyzing application behavior, whitelisting applications and generating definitions for CA's HIPS based products.- Testing and reproducing customer reported issues related to the CA HIPS engine & Interface with support and development team for tracking defects/escalations- Static/Dynamic analysis of malware samples and adding definitions (location, binaries, and registry) for CA's anti-spyware product (formerly PestPatrol)

Provide Tier II support for CA's consumer security products, Malware removal, Beta/Bug testing of products, New hire training and mentoring.

Provide Tier II support for Windows XP operating system users including remote support.