In assisting the Operating Partner at Headline, I supported the valuable relationship building and nurturing between our firm and our limited partners. I also facilitated the execution of firm-wide communications and marketing material via website maintenance, social media, and events. Namely, I oversaw our Annual Meeting, a global summit exclusively for our limited partners with 2 full days of programmed events and content. My calendar management, travel planning, and administrative skills helped Headline's operations run smoothly on a day to day basis.

At MasterClass, I support the work of our Chief of Staff, helping to put systems in place to drive company initiatives forward, foster and build a strong and sustainable culture, and support cross-functional teams in doing the work required to meet company goals. In this role I also work closely with the VP, People and the VP, Diversity Equity and Inclusion (DEI). In doing so, I am able champion the work of the Recruiting, People Operations, People Business Partners (HR) and DEI departments. Additionally, I provide executive support to our General Counsel and our VP of Business Affairs, helping to keep business initiatives moving on the Legal side of things.

I began my role at MasterClass by supporting all G&A functions and partnering with five VP level executives. This allowed me to learn an invaluable amount about the start-up by integrating myself into the every day work of teams that keep the wheels turning in the midst of rapid growth. I honed my skills not only in administrative work, but also in proactive problem solving, and culture cultivation.

As Launch Manager, I oversaw the end-to-end launch of Lyric Hospitality's Creative Suites. To accomplish on time, on brand and on-budget multi-apartment launches, I managed budgeting, planning, logistics, and installation by working with functional groups such as real estate, interior design, supply planning and procurement, hospitality ops, revenue and distribution. Additionally, I helped establish and maintain best practices and processes for the Launch Operations team, maintained positive vendor relationships, and constantly provided feedback to help Lyric Hospitality grow.

As PM Field Operations, I organized the operations necessary to expand Lyric's portfolio in cities across the nation. I worked cross-functionally to ensure design scope work was carried out and final product met brand standard. I helped deploy a team in each city who executed the rollout of new Lyric Creative Suites, on time and on budget, in a matter of weeks.

In my role as Field Ops Agent, I assisted in the planning, executing and managing the buildout of new short-term rental spaces in new and existing markets across the USA. This included administrative duties, travel planning, and record keeping.

At US Sports Camps, I assisted in coordination and management of 90 camp locations nationwide - sponsored by Nike. My responsibilities as Assistant Manager included expanding camp locations/directors nationwide, maintaining ongoing communication with camp directors and facilities, website maintenance, and creating and distributing web and print marketing materials, and managing camp operations. I designed and produced website content and marketing material, as well as increased company social media presence.

During my time with Imparture, a social media marketing training company, I was responsible for maintaining and fostering relationships with trainers and venue contacts alike, while ensuring smooth and easy seminar registration and preparation for our customers. Below is a brief summary of my responsibilities as Events Manager.Customer bookings: Communications with customers to secure training bookings and respond to inquiries. Trainer recruitment: Research, contact and recruit new trainers to grow training faculty in line with training schedule developments.Trainer relationships: Developing ongoing relationships with all members of training faculty.Trainer scheduling: Working closely with training faculty to schedule appropriate trainers for each event.Training content creation: Manage Imparture contractors to create and update training content on an ongoing basis.Performance analysis: Prepare and analyze events performance reports.Venue management: Booking training venues to correlate with the planned schedule and training meetings. Ensure all logistics are set in place for a smooth successful training event.

As Duarte's Academy PM, I provided essential support for business development and client service. I ensured that client requests were handled professionally with both pre and post-sales support. I worked closely with all Academy clients, providing contracts, managing logistics, deliverables, and managing the project accounting and tracking. I owned the responsibility of managing all public workshops outside Duarte, Inc, including scheduling, registration, venue contracts, travel arrangements, workshop planning and execution, and attending those workshops as a company emissary when necessary. Additionally, I continued to manage LMS content and oversaw customer support for our online users.

My role at Duarte evolved from Project Coordinator to LMS and Logistics Coordinator as we rolled out a new Learning Management System to house an eCourse offering. I continued to schedule and support all Duarte Public Workshops held at the headquarters, and in addition, managed this new online system and all of its content. I was responsible for customer support in using this new system in selecting Academy offerings, as well as through payment and registration.

Responsible for a blend of Event Management, Customer/Client Services and Web-based store ownership and administration at Duarte, Inc. Managed all Duarte Public Workshops offered and run by Duarte Academy. This includes client meet and greet, customer service inquiries, logistics coordination for all aspects of the workshop, as well as identifying and securing locations in other markets when appropriate.Also managed back-end web based registration system including setting up new clients, assisting clients when needed, and updating content to the Learning Management System.

As Customer Relations Manager I was the store's first line of communication when it came to customer experience. I was able to prove my capabilities in customer empathy and communication, as our store saw the Customer Index Rating rise significantly in the first three months after I adopted the role. This role first taught me the absolute importance of process and quality of work, above accountability. A good business thrives on true working systems and well-known processes, carried out by each member of a team.

Language practice buddy, communications mentor, and inter-cultural conversationalist. Intermediate language students left my classes feeling more comfortable and confident in their English language skills.

In this role at Dr. Uro's podiatry office, I was quickly acknowledged as a patient-preferred office assistant and marketing associate. My responsibilities included front office management processes including supporting the Doctor in doctoral conference presentations by creating and editing slide content. I also served as a back office assistant, using my education in Kinesiology in small podiatric procedures. The time I spent at Dr. Uro's office was invaluable in the first years of my professional life and experience.

⁃ Supported a CA Public Health office with administrative duties ⁃ Responsible to find, create and distribute resources for physical activity and nutrition to qualifying populations⁃ Planned and conducted lessons and educational activities at schools, community events, and health fairs ⁃ Created resource data spreadsheet on Microsoft Excel ⁃ Designed Microsoft Powerpoint presentation on Michelle Obama’s ‘Let’s Move!’ Campaign