• Leadership of presale operations ensuring successful sales and build an effective IT solutions within complex customer environment. Act as a trusted advisor for customer executives to fulfill IT strategic initiatives and resolving current issues with technologies.• Management of advanced customer services delivery to support and consult key customers on Oracle solutions performance and stability in complex production environment.• Positioning and solutioning of Oracle on-premise and @cloud products and services.• Managing resources around Oracle global to resolve critical customer problems.• Taking responsibility to develop areas of advances expertise of Oracle cloud, big data and intelligent operations, involving AI, ML and data analytics.

• Manage internal project to prepare company business processes for the formal CMMI Maturity Level 5 Certification.• Providing expertise of software development and testing processes, data engineering and analysis.• Validate and reengineering solutions delivery and development processes across the Company.• Integrate corporate business processes with newly owned Company based in India.

• Took ownership of strategic engagements for large holdings, Banks and government agencies.• Development of IT strategy for Banks and industrial Holdings.• Analysis, maturity assessment and effectiveness improvement of IT functions and operational performance: cost efficiency improvement, IT architecture and IT infrastructure, projects portfolio management, release, incident and change management processes etc.• Building sustain customer relationships. Understand business needs, design and present proposals and capability statements to customer executives.

Quality control of telecommunication services;Incidents monitoring, escalation; problem and release management;Design and development Service Level Agreements (SLA);Design quality metrics based on ITU-T standard;Contracts negotiation with service provider’s agents from Europe;Manage group of 6 people.

Design and implementation of IT service management system, supporting ITIL/ITS-CMMI processes;Quality system development (ISO 9001, 20000, Six-sigma);Introducing new services, product management and strategy analysis;Software analysis and design;Business process analysis and reengineering;Manage department of 5 people.

Lead the project of migration and testing bank core computer system;Prepare official conclusion of hardware configuration and software based on the test results (data analysis);Prepare test plans and other project documentation;Work flow system implementation;Lead project of supplying software and hardware systems.

Organize and planning new activities for development of information systems;Software design and development;Software systems implementation based on IBM solutions;Project managing.