Avri Shilo Email & Phone Number

Jersey City, Nj, Us

• Led cross-functional team, including product managers, engineers, QA designers, and more within a high-velocity Agile environment, driving rapid, incremental value in software development.• Defined and executed the product roadmap for all Service Experience-related software, enhancing B2C, B2B, and internal servicing platforms, resulting in improved policy lifecycle management post-sale.• Spearheaded the migration to a new servicing platform, bolstering user capabilities through tooling and automation to enable team scalability without increasing headcount.• Provided coaching, mentoring, and performance evaluations to direct reports, fostering a culture of continuous improvement and professional growth. Managing a cross-functional team within a high-velocity, agile development environment, rapidly generating incremental value.

Austin, Texas, Us

• Established and led the Business Architecture function, developing methodologies that aligned with organizational goals and bridging the gap between customer needs and the platform's capabilities.• Leveraged deep expertise in insurance and technology to define customer challenges, architecting tailored solutions that enhanced customer satisfaction and drove new sales opportunities.• Blended technology acumen and business knowledge to develop and implement solutions that met both internal and external customer requirements, resulting in increased efficiency and business growth.• Played a key role in the Customer Success Group, collaborating with stakeholders to deliver solution architectures that supported and exceeded customer objectives for long-term client retention.Establish Business Architecture function/methodologies.

Austin, Texas, Us

• Established a product roadmap, driving future growth by restructuring the department, identifying key product verticals, and developing dedicated, strategy-supporting teams and methodologies.• Reimagined the Bolt platform as a product, defining a clear product strategy and philosophy that aligned with business goals, which resulted in increased market competitiveness.• Managed and mentored a team of product managers, cultivating a culture of innovation and collaboration and ensuring alignment with the newly defined product strategy.• Leveraged exceptional communication skills to interface with customers, internal business units, and partners, identifying and prioritizing features that delivered the highest ROI and business value.

Austin, Texas, Us

• Held full accountability for P&L, staffing, and customer satisfaction across projects, ensuring on-time, within-budget delivery while consistently exceeding client expectations and driving profitability.• Enhanced communication, processes, and advocacy, leading to expanded service offerings and increased revenue.• Grew accounts by aligning services with client needs, improving budget management, and identifying additional features and capabilities.• Designed and implemented departmental strategies, managing risk and project methodologies while effectively handling escalations. • Maintained strong communication across organizational levels, ensuring alignment with corporate objectives and fostering exceptional client relationships.

Austin, Texas, Us

• Spearheaded the development and growth strategy of the company’s flagship product, aligning it with company objectives and client business needs, resulting in substantial market penetration.• Led the design and implementation of the Bolt Platform for distribution channels, including Bolt Agency, Call Centers, Captive Agents, and Independent Agent organizations.• Successfully customized and iterated the Bolt Platform for major insurance clients including Allstate, Progressive, and Farmers, leading to expanded use cases and the platform’s adoption across providers.

Austin, Texas, Us

• Led requirements gathering and documentation processes for major projects, including carrier custom quoting portals, Direct-to-Consumer (DTC) Commercial Lines, and the Bolt Agency portal.• Drove the development of the first Direct-to-Consumer (DTC) business insurance quoting platform for a major client, acting as the primary onsite liaison and guiding the team through the entire requirements, development, and market launch phases.• Delivered integrated solutions for Agent/Direct-to-Consumer Personal and Commercial Lines websites, enhancing system integration with Agency Management Systems, phone systems, and data providers.

Austin, Texas, Us

• Gathered requirements and documentation necessary to develop the best solutions to meet a variety of needs utilized across multiple projects.

Negotiation Program

Bachelor'S Degree, Computer Science