Avril Bothma Email & Phone Number

Scotland, United Kingdom

Responsible for managing all aspects of our Customer's Migration to our New Platform and Applications, this includes but is not limited to, Pre-migration Preparation and Customer meetings, Structuring Customer Data, working with the Developers to ensure Data migration is Completed, Training Customers on platform and application functionality, follow though for post migration support and feedback.

Scotland, United Kingdom (Remote)

Anova is an IIOT (Industrial Internet of Things) Company with a global footprint offering Monitoring Solutions through Telemetry as well as monitoring devices and analytics•Mentor, inspire and manage a global team of Customer Success Representatives (USA, Portugal (EU), Australia) which fulfill Technical Support, Customer Success as well as Sales Support roles•Create and maintain processes and training material for onboarding and development of Teams and Customers•Develop and report Technical Support and Customer Success KPI’s•Establish and manage Inside Sales team as well as their relevant targets and KPI’s•Manage Accounts Receivable (2000 Customers, $10mil book)•Serve as customer advocate internally while effectively collaborating with internal teams •Establish best in class framework to execute and measure Customer Success and Customer Experience, ensuring that customer derive maximum value from their investments and leverage our products on an ongoing basis•Develop systems / processes /policies that will effectively support the overall sales process within Anova•Drive cross-functional communication to improve the overall customer service function•Determine strategies around customer satisfaction through the LPG business unit•Be a key contributor for system enhancements and development•Manage a close relationship with software development to ensure swift resolution of bugs and outages on relevant platforms and mobile applications, including system testing.•Manage and/or contribute to various projects i.e. Carrier sunset, consolidated billing system, ERP role out, single/centralized platform

Scotland, United Kingdom

South Africa (Remote)

Managing various projects within the Customer Service Center with a primary focus on Debt Management

Germiston, Gauteng, South Africa

This role is accountable for Order to Cash (OtC) across Afrox as well as all functions within the Afrox Customer Service Centre is including: Commercial Management, Account Opening, Data Management, Pricing Management, Order Management (Various Channels), Customer Experience, Debt Collection, Assets on Customer Premises Management, Order to Cash Support, Governance and Reporting (Including Sales), the role encompassed but not limited to the list above. To achieve continuous improvement and growth the role demanded ongoing structural, process and system changes, comprehensive change control and communication across all areas.•Adeptly handled 1000-2500 inbound interactions (various channels: Inbound centre, EDI, E-Channel, Fax to email, email) per day across the product range, generating 45-54% in sales revenue annually.•Delivered an ongoing exceptional level of service to each customer by listening, resolving queries, and delivering comprehensive communication.•Oversaw daily operations over 26000 debtor accounts with a combined debt value of R900million to R1.2billion.•Maintained smooth operations across Order to Cash through continuous improvement of KPI's by reviewing and improving process, allowing for comprehensive governance.•Managed team of 8 Managers with a total of 137 employees, overseeing the hiring, training, and professional growth of employees.•Ensured adherence to Sarbanes Oxley (SOX) regulations for continued company compliance across the Order to Cash controls.•Generated R5-R10mil in annual savings by implementing new operational process and reducing wasted resources.•Worked closely with Sales, Inventory, Operations and Distribution to establish and deliver customer needs.•Supported Head of Sales and Marketing with daily operational functions.•Implemented organisational changes to ensure continuous achievement of the highest level of Customer Excellence.

Germiston, Gauteng, South Africa

Managing Debtors Department and Customer Credit allocation

Germiston, Gauteng, South Africa

Managing Customer Master Data, Pricing Data, Agent Support, Billing and Customer Account Opening

Germiston, Gauteng, South Africa

Managing the quality/ process governance within the Order to Cash processes in Afrox

Germiston, Gauteng, South Africa

Manage SAP role creation and allocation within SAP securities across OTC in Afrox.

Germiston, Gauteng, South Africa

Training, Business process writing, training Material development, Business KPI analysis

Brits Area, South Africa

full HR Function for 2 companies in Brits, both plastic moulding one injection the other blow moulding

Bedfordview, Gauteng, South Africa

Business process management and system training

Germiston, Gauteng

Wages and Salary Clerk, Recruitment and Training for CSC

Wadeville, Gauteng

Wages and Accounting Clerk

Jet Park, Gauteng

Wage Function and general accounting

Harriotdale, Gauteng

Debtors, creditors and general accounting

Six Sigma - Green Belt

Occupational Based Education And Training, Adult And Continuing Education And Teaching