Avshesh Kumar Email and Phone Number
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Avshesh Kumar personal email
Results-driven professional with 6+ Years of experience in operations and client-facing roles. Proven expertise in operations management, project management, customer success, CRM, and process optimization. Skilled in leading cross-functional teams to drive strategic initiatives and enhance operational efficiency. Demonstrated success in achieving high levels of customer satisfaction. MBA in Marketing and International Business, complemented by certifications in leadership, project management, and AI in business.Key Achievements:🏆SmartBike Operations, Delhi: Reduced operational costs by ₹10-15 lakhs; increased rental revenue by 80%.Mentoria: Achieved a 30% increase in customer advocacy; optimized onboarding and retention processes.JVG Startup: Saved ₹2 lakhs monthly; established a strategic B2B partnership with Metro Hospitals Noida.UNIVO: Led SU CRM implementation with global teams, optimizing workflows and enhancing data integration.Core Competencies:🎯Strategic Planning and ExecutionOperational Efficiency and Process ImprovementProject Planning and Risk ManagementCross-Functional Team LeadershipStakeholder and Government RelationsCustomer Success Management and RetentionClient Relationship ManagementCRM Implementation and ManagementAgile Methodology and Resource AllocationUpselling and Cross-Selling StrategiesCustomer Feedback UtilizationStakeholder CommunicationPassionate about leveraging strategic insights and innovative solutions to drive business growth and customer success.Let's innovate and achieve together.📧 avshesh.kumar.official@gmail.com
Learningshala.In
View- Website:
- learningshala.in
- Employees:
- 73
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Senior Manager Business OperationsLearningshala.InNew Delhi, Dl, In
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Assistant Manager - CrmLearningshala.In Jul 2024 - PresentDelhi, India
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Deputy Project Manager - Crm & ProductUnivo Education Feb 2024 - Jun 2024Noida, Uttar Pradesh, India• Optimized workflows, allocated resources efficiently with project manager.• Assessed client/stakeholder needs, documented requirements, facilitated feasibility discussions.• Led SU-CRM implementation, data migration, API integrations, Auto dialer operations.• Coordinated global teams (India, Italy, Argentina, USA), ensured effective communication.• Conducted CRM, Marketing Automations training for department heads. -
Operations And Customer Success ManagerMentoria Aug 2023 - Feb 2024Mumbai, Maharashtra, India• Managed client onboarding and lifecycle, boosting customer retention by 15%.• Increased customer advocacy by 30% and optimized key account management.• Launched LinkedIn Service Page and WhatsApp channels, enhancing efficiency by 25%.• Collaborated on marketing initiatives, campaigns, product development, and revenue growth. -
Center ManagerMentoria Feb 2023 - Aug 2023New Delhi, Delhi, India• Led center operations, managed teams, controlled assets, cultivated a positive work environment.• Designed CRM software in collaboration with the tech team.• Promoted center services for community engagement with MLAs, NGOs, institutions, and foundations.• Prepared reports for stakeholders and top-level management.• Collaborated with stakeholders (BCG, ADM Foundation, DSEU, Delhi Government).
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Marketing ManagerJvg Consultancy And Services Jun 2022 - Feb 2023Noida, Uttar Pradesh, India• Managed company-wide operations, established policies with top-level management.• Led a 12-member cross-functional intern team, setting KPIs and saving ₹2 lakh monthly.• Directed integrated marketing strategies across social media, blogs, email, and telemarketing.• Developed vendors, business proposals, B2B partnerships, and event sponsorships.• Planned corporate sports tournaments with HCL, BOA, and Infosys.• Established an exclusive partnership with Metro Hospital, Noida… Show more • Managed company-wide operations, established policies with top-level management.• Led a 12-member cross-functional intern team, setting KPIs and saving ₹2 lakh monthly.• Directed integrated marketing strategies across social media, blogs, email, and telemarketing.• Developed vendors, business proposals, B2B partnerships, and event sponsorships.• Planned corporate sports tournaments with HCL, BOA, and Infosys.• Established an exclusive partnership with Metro Hospital, Noida for branding and health services. Show less -
Operations ExecutiveSmartbike Nov 2020 - Jun 2022New Delhi, Delhi, India• Led SmartBike project in Delhi, overseeing 500 bikes at 50 stations, achieving Rs. 2M in cost savings.• Managed 50 Smart LED screens and partner relationships, ensuring smooth advertising operations.• Directed a 12-member cross-functional team, handling finances, SLAs, and operations.• Increased rental revenue by 80% post-COVID through B2B partnerships, Long term rentals, events.• Coordinated with NDMC and government officials for project approvals and expansion.• Oversaw… Show more • Led SmartBike project in Delhi, overseeing 500 bikes at 50 stations, achieving Rs. 2M in cost savings.• Managed 50 Smart LED screens and partner relationships, ensuring smooth advertising operations.• Directed a 12-member cross-functional team, handling finances, SLAs, and operations.• Increased rental revenue by 80% post-COVID through B2B partnerships, Long term rentals, events.• Coordinated with NDMC and government officials for project approvals and expansion.• Oversaw fleet management, inventory, and warehouse operations. Show less -
Customer Service SpecialistSmartbike May 2019 - Oct 2020New Delhi, Delhi, India• Managed customer service using CRM systems, handling inquiries, complaints, and KYC issues.• Collaboratively recovered Rs. 1 million in outstanding bad debts during the COVID crisis.• Played a key role in implementing the SmartBike project on-site in Chandigarh.
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Management TraineeSmartbike Nov 2018 - Apr 2019New Delhi, Delhi, India• Managed 100+ daily customer interactions at stations, offering usage guidance and support.• Profound expertise in Marketing, Sales, Communication, Management, and Customer Service.
Avshesh Kumar Education Details
Frequently Asked Questions about Avshesh Kumar
What company does Avshesh Kumar work for?
Avshesh Kumar works for Learningshala.in
What is Avshesh Kumar's role at the current company?
Avshesh Kumar's current role is Senior Manager Business Operations.
What is Avshesh Kumar's email address?
Avshesh Kumar's email address is av****@****hala.in
What schools did Avshesh Kumar attend?
Avshesh Kumar attended Iftm University, Moradabad, Iftm University, Moradabad.
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