Avtar Bhullar Email & Phone Number

Bathinda, Punjab

Bathinda

Work Experience: B4S Solutions Pvt. Ltd. Bathinda (Deputy Manager O&M) 01-April-2012 to Till DateDesignation: Deputy Manager O&MJOB PROFILE: Handling team of Backoffice staff which provide various daily basis MIS reports to the customers as per requirement and schedule basis. Also handling of technical team of more than 150 team members which also include 2 Technical Managers working for Operation and Maintence of Telecom Towers.JOB RESPONSIBILTIES:-• Reviewing policies provide by customer and implement for customer satisfaction.• Providing direction and feedback to team members and assisting with recruitment.• Managing, motivating and developing staff providing customer services.• Review the reports prepared by his team members and ensure that those are error free and appropriate.• Planning of Inventory requirement and budget control.• Respond to customers of their enquires or complaints and resolve problems.• Develop and maintain system plan including operational requirements, budget requirements and schedules.• Develop and manage staff to monitor technology staff and oversee policies and procedures of the company.• Responsibilities include preparing various reports for maintaining the information related to computer systems and software programs.• Regularly review to entire Backoffice team, Technician Managers and Electricians.• Reduce energy consumption through various projects as per requirement by customers. • Ensure smooth operation of computer systems and arrange their maintenance.• Extra responsibility of IT, Maintain whole networking of entire office and also troubleshooting of Desktop and Laptop. • Develop and analyze systems that are to be used by the employees and the managers of the company

Bathinda, Punjab