Avtar Singh Email & Phone Number

Gurgaon, India

Noida

- Capacity & Demand planning - Ensure adequate technology capacity and flexibility exists to maintain business in normal and Business Continuity scenarios while working with Strategy/Capacity team to create Business cases for new sites required for Business expansion.- Project Delivery - Ensuring the effective delivery of robust, effective solutions. Managing change control and configuration management for the infrastructure elements. Managing the successful delivery into the production… Show more - Capacity & Demand planning - Ensure adequate technology capacity and flexibility exists to maintain business in normal and Business Continuity scenarios while working with Strategy/Capacity team to create Business cases for new sites required for Business expansion.- Project Delivery - Ensuring the effective delivery of robust, effective solutions. Managing change control and configuration management for the infrastructure elements. Managing the successful delivery into the production environment, including the design of, and transition to, the support strategy- Vendor Management - Ensure all contractors, sub-contractors and agents undertake technical work to an appropriate level of quality, within budget and conforming to standards- Financial Management - Manage IT Projects and BAU Budgets on time by following the MTP process with regular tracking while ensuring compliance. Scheduling & Prioritizing technology related activities for project implementations ; also work to reduce the financial expenditure- IT Transition Support - Understanding & design the technology resources as per the client / operational requirements. Analyze Client requirements to have a clear understanding of Technology deliverable. Show less

Noida Area, India

- Implemented Lean Kanban for managing Workflow to reduce cycle time & improve efficiency- Transformation of Quality Assurance processes using Lean concepts such as Kanban, Poka Yoke (detection & Prevention) & Definition of Done- Defining Change Management process for global network delivery teams including project environment, governance, capacity management & skills/competency management- Creating strategic integration plan for Workflow management tools for global teams

Annual strategic planning for Global sourcing/cost budget and ensure adherence between forecasts and actual.Maintain annual efficiency target on yearly GMCM of $5M with cumulative headcount off 400+ associates.Worked with Global metrics group to define and implement metrics & scorecard with Key indicators for overall health indexes.Delivery management of product implementations for clients across Southwest US using functional, domain & technology, geographically distributed… Show more Annual strategic planning for Global sourcing/cost budget and ensure adherence between forecasts and actual.Maintain annual efficiency target on yearly GMCM of $5M with cumulative headcount off 400+ associates.Worked with Global metrics group to define and implement metrics & scorecard with Key indicators for overall health indexes.Delivery management of product implementations for clients across Southwest US using functional, domain & technology, geographically distributed teams.Helped the group generate/realize additional revenue of $0.8M by working on revenue generating change orders, providing strategic direction to assist clients during their M&As.Talent acquisition leader from business group, to strategize campus hiring as per global sourcing plan with proven results in less cost & time, maximizing the savings thru timely headcount roll-offs.In conjunction with Operations & Technology group, worked on improving end user satisfaction which helped in client renewals.Translated client’s people and technology requirements & ensured proper execution in terms of recruitment and technology service delivery. Show less

Delivery management of Product lifecycle for Hewitt’s Core Product, efficiently using technology and geographically distributed teams (On & Offshore), consistently improving delivery times while reducing cost.Closely managed the group to deliver Enhanced customer experience by developing & releasing Web based portal for end user.Tracked product/project profitability & cost by quantitative analysis of allocations and forecasting.Lowered product cost with better quality by… Show more Delivery management of Product lifecycle for Hewitt’s Core Product, efficiently using technology and geographically distributed teams (On & Offshore), consistently improving delivery times while reducing cost.Closely managed the group to deliver Enhanced customer experience by developing & releasing Web based portal for end user.Tracked product/project profitability & cost by quantitative analysis of allocations and forecasting.Lowered product cost with better quality by implementing test automation strategy – increasing quality consistency & reducing rework.Lead Defect Prevention Group for benefits group working closely with Operations, Domain and Technology teams.Conceptualize and implemented the Interaction model for streamlining different roles across on/offshore.Worked with Support functions such as Finance, L&D, HR, Total Rewards & Talent Acquisition to provide leadership support to formulate policies, streamlining roles and creating new career verticals for entire Benefits group.Setup and Manage support for Mainframe and Internet Operations Show less

Risk Analysis and ModelingOrganize wide implementation Defect Prevention programEstablish KPIs for groups aligned with Organization & Team goalsRun Customer Success ProgramsAnalysis & collation of Organization wide Business Management RoutinesProliferation of best practices

Maintain qualitative delivery of projects as per schedule, cost and effortsMobilize, deploy and optimally utilizing resourcesWork closely with marketing and sales team in US & IndiaProvide pre-sales technical support, respond to RFPs, and client meetings with senior managementAnalyze and document business requirements, develop technical specifications in compliance with CMM Level 5 standardsHandle the feedback from client’s team and assigning/monitoring the work to onsite… Show more Maintain qualitative delivery of projects as per schedule, cost and effortsMobilize, deploy and optimally utilizing resourcesWork closely with marketing and sales team in US & IndiaProvide pre-sales technical support, respond to RFPs, and client meetings with senior managementAnalyze and document business requirements, develop technical specifications in compliance with CMM Level 5 standardsHandle the feedback from client’s team and assigning/monitoring the work to onsite and offshore team Show less

Greater New York City Area

Manage multiple application systems & databases with large technical team comprising of analysts, DBAs, system administratorsEnsure SLA adherence for key functions for uptime and availabilityDevelop strategies to maintain quality control of applications; manage departmental budgeting for hardware, vendor software and other resourcesControl Software Distribution using Tivoli & swinstallDesign capacity/disk layout for a data warehouse using EMC disk arraysProvided technical… Show more Manage multiple application systems & databases with large technical team comprising of analysts, DBAs, system administratorsEnsure SLA adherence for key functions for uptime and availabilityDevelop strategies to maintain quality control of applications; manage departmental budgeting for hardware, vendor software and other resourcesControl Software Distribution using Tivoli & swinstallDesign capacity/disk layout for a data warehouse using EMC disk arraysProvided technical support & know-how to NYSE's core business & development teams to design and implement Disaster Recovery systems. Show less