Avtar Singh Email & Phone Number

Gurgaon, India

Noida

- Capacity & Demand planning - Ensure adequate technology capacity and flexibility exists to maintain business in normal and Business Continuity scenarios while working with Strategy/Capacity team to create Business cases for new sites required for Business expansion.- Project Delivery - Ensuring the effective delivery of robust, effective solutions..

Noida Area, India

- Implemented Lean Kanban for managing Workflow to reduce cycle time & improve efficiency- Transformation of Quality Assurance processes using Lean concepts such as Kanban, Poka Yoke (detection & Prevention) & Definition of Done- Defining Change Management process for global network delivery teams including project environment, governance, capacity.

Annual strategic planning for Global sourcing/cost budget and ensure adherence between forecasts and actual.Maintain annual efficiency target on yearly GMCM of $5M with cumulative headcount off 400+ associates.Worked with Global metrics group to define and implement metrics & scorecard with Key indicators for overall health indexes.Delivery management of.

Delivery management of Product lifecycle for Hewitt’s Core Product, efficiently using technology and geographically distributed teams (On & Offshore), consistently improving delivery times while reducing cost.Closely managed the group to deliver Enhanced customer experience by developing & releasing Web based portal for end user.Tracked product/project.

Risk Analysis and ModelingOrganize wide implementation Defect Prevention programEstablish KPIs for groups aligned with Organization & Team goalsRun Customer Success ProgramsAnalysis & collation of Organization wide Business Management RoutinesProliferation of best practices

Maintain qualitative delivery of projects as per schedule, cost and effortsMobilize, deploy and optimally utilizing resourcesWork closely with marketing and sales team in US & IndiaProvide pre-sales technical support, respond to RFPs, and client meetings with senior managementAnalyze and document business requirements, develop technical specifications in.

Greater New York City Area

Manage multiple application systems & databases with large technical team comprising of analysts, DBAs, system administratorsEnsure SLA adherence for key functions for uptime and availabilityDevelop strategies to maintain quality control of applications; manage departmental budgeting for hardware, vendor software and other resourcesControl Software.