Nina A. Email & Phone Number

Singapore

• Using customer analysis and success tools to generate monthly sales KPIs data and successfully monitor, track and report on customer behaviour.
• Managing a wide range of customer relationships and coordinate with the Sales team to create commercial opportunities for revenue retention and expansion.
• Liaising with internal departments to ensure a smooth and speedy onboarding of clients and an excellent customer journey through all stages of the account opening process.
• Keeping… Show more
• Keeping internal teams and relevant stakeholders informed about customer performance, requirements, and trading behaviours to ensure that our business is expanding with the customer in mind.
• Partnering with the relevant regional business areas, Broker Commercial Operations and Strategic Partnerships teams to identify opportunity for growth. Show less

London, England, United Kingdom

London, United Kingdom

• Managed a wide range of customer relationships between LMAX and assigned client accounts.
• Liaised with internal departments to ensure a smooth and speedy onboarding of clients and an excellent customer journey through all stages of the account opening process.
• Assisted the Sales team in delivering world-class customer aftercare.

London, United Kingdom

• Carried out administrative back-office tasks in line with client account management and deal with both external and internal requests in order to maintain lasting client relationships.
• Processed and followed up on clients' enquiries and requests regarding account opening and transfer of funds. Dealt with queries via phone, email and live chat (English, Chinese, Italian) and provided client service.
• Acted as the first point of contact for… Show more
• Acted as the first point of contact for the client when phone trading is enabled and worked closely with the Risk department to close a position when requested.
• Managed uncompleted applications by contacting clients and assisted them with any queries regarding pending documents. Show less

Iemca, A Bucci Automations S.p.A. Division, Faenza

• Worked on visual concepts and projects using Adobe programs (products catalogues, brochures, infographics, calendars, event invitations, website content).
• Worked on news and social contents for the company’s website and social media.
• Created the new Asia general catalogue in English, Simplified and Traditional Chinese.
• Translated contents from Italian to English and Chinese for the company’s new website.
• Participated in market research and created contents and graphics for… Show more
• Participated in market research and created contents and graphics for PPC campaigns.

Iemca, A Bucci Automations S.p.A. Division, Faenza

• Translated different contents from Italian to English and Chinese for the company’s new website.
• Worked on projects and created marketing materials using Adobe Creative Suite software (products catalogues, brochures, infographics, calendars, event invitations, website content).
• Created news for the company’s website and social networks.

Wujiang, Jiangsu, China

• Business trip to Bi-tech (Suzhou), branch of Bucci Automations S.p.A. Division
• Interpreter for the Italian delegation.
• Assisted the Plant Manager in the reorganization of the assembly lines of the plant.
• Worked directly with the Plant Manager as a supervisor during the renovation of the branch.
• Wrote, proofread and edited weekly reports, new assembly manuals and quality checklists(in both English and Chinese) of the machines.
• Created large format graphics of the… Show more Business trip to Bi-tech (Suzhou), branch of Bucci Automations S.p.A. Division

Port Of Venice, Venezia, Italy

• Worked in the main terminal area and on the boarding gate as a customer service assistant and dealt with passengers' enquiries, such as queries on departure times.
• Improved the assistance service quality for Chinese travelers as a Mandarin Speaking Customer Service Assistant.
• Delivered a smooth and efficient service at the check-in and boarding desk.

Msc In International Marketing, International Marketing

Courses: International Marketing Communication, Marketing Research, B2B Marketing, Marketing Analytics, Marketing Strategy and Planning.

Overseas Exchange Program, School Of Chinese As A Second Language, 北京大学对外汉语学院

Activities and Societies: CCEA 北京大學兩岸文化交流協會 Courses: Advanced Intensive Chinese, Business Chinese for Advanced Learners, English-Chinese.

Bachelor’S Degree, Language, Culture And Society Of Asia And Mediterranean Africa (First Language: Chinese)

Activities and Societies: AIESEC Italia, Local Committee of Venezia