Alex Van Valkenburgh Email & Phone Number

• Process and manage multi-million dollar vendor return accounts. • Address call center, chargeback, vendor and buyer escalations.• Maintaining a positive relation with Costco’s vendors.• Identified and provided a solution to prevent self-keyed return errors. Saving an undisclosed amount in product and freight costs per year.• Developed a process to pull thousands of UPS tracking scans and identify deliveries after the return creation date. Saving an undisclosed amount in product costs per year.

• Directing online returns to the proper departments.• Sorting between 170 and 220 percent of the daily quota.

Issaquah, Wa

• Customer relations and member service.• Responsibility for problem solving and de-escalation involving Covid-19 travel restrictions.• Skilled problem solver with ability to analyze situations and develop solutions.

• Three-time COSTCO Travel President’s Club recipient.• Sold $2 million dollars worth of cruise vacations between March 2019 and March 2020.