Alex Van Valkenburgh Email & Phone Number

• Process and manage multi-million dollar vendor return accounts.
• Address call center, chargeback, vendor and buyer escalations.
• Maintaining a positive relation with Costco’s vendors.
• Identified and provided a solution to prevent self-keyed return errors. Saving an undisclosed amount in product and freight costs per year.
• Developed a process to pull thousands of UPS tracking scans and identify deliveries after the return creation date. Saving an undisclosed amount in product costs per year.

• Directing online returns to the proper departments.
• Sorting between 170 and 220 percent of the daily quota.

Issaquah, WA

• Customer relations and member service.
• Responsibility for problem solving and de-escalation involving Covid-19 travel restrictions.
• Skilled problem solver with ability to analyze situations and develop solutions.

• Three-time COSTCO Travel President’s Club recipient.
• Sold $2 million dollars worth of cruise vacations between March 2019 and March 2020.