• Support and interface with diverse hierarchy of client-serving professionals such as Partners, Executive Directors, Senior Managers, Managers, Staff, and offshore GDS teams to drive engagement coordination for 2 large multi-location key accounts. • Serve as central point of contact for assigned engagements, building lasting client relationships to maintain best in class client service. • Management of engagement economics such as ETCs, budget to actual reporting, credit analysis, work in progress reporting, expense forecasts, resource planning, global billing, and invoicing. • Conduct quarterly independence validation procedures by updating service grids using PACE, GFIS, GIS, SORT and GEAR. Coordinate with local and international teams to resolve open action items and gather pertinent data ahead of SEC filings. • Manage all projects assigned by high level client-serving team as requested.

• Build and maintain customer relationships with top accounts in the natural products and pharmaceutical industries through ongoing effective communication and best in class service. • Manage production P.O.s from receipt to finished product delivery. • Collaborate with internal and external teams meet compliance and risk management standards - ensuring product is produced and released with proper documentation on time to meet customer deadlines. • Work with internal and external teams to overcome complex technical and service issues to satisfy customer needs. • Conduct customer-specific research and analyses, and advise the organization based on findings.• Lead weekly meetings with assigned accounts to present status of production and industry trends. • Manage investigations related to unmet requirements, follow up and present findings to assigned accounts to ensure transparency and a professional customer response.

• Assist Sales Management team in creation and implementation of nationwide sales and marketing initiatives to increase sales overall. • Manage assigned retail and pet sales accounts, including the organizations 8th largest revenue generating chain by driving and increasing sales, placing gap fills, and presenting newly offered items. • Perform in-store product demos, and new store resets for top accounts in the Northern California territory as needed. • Conduct competitive analysis online and in-field, using information gathered to create documents and presentations for outside sales team utilization. • Maintain relationships with key accounts across the U.S. and serve as point of contact for new account set up and ordering. • Simultaneously maintain and perform all duties of Retail Sales Coordinator position.

• Hire, train, supervise and mentor team of 10 Inside Sales Associates and 2 Customer Service Specialists.• Review operating practices and procedures to determine whether improvements can be made in areas such as workflow, reporting and expenditures across Retail Department. Make changes, as necessary.• Manage new item submissions for top 3 chain accounts while working closely with regional buyers. • Simultaneously maintain and perform all duties of Retail Sales Coordinator position.

• Serve as main point of contact, support, and communications from organization to outside sales team of 110 +/- Sales Brokers and Representatives.• Create and execute monthly broker kit concepts based upon new initiatives by analyzing feedback from the field. • Prepare agendas, presentations, and all arrangements for meetings and travel for Regional Sales Managers and National Sales Manager. • Co-conceptualize, create, and maintain electronic sales binder for satellite employees and outside sales force use with input from National Sales Manager. •Represent sales department in planning industry trade shows, and attend as booth staff.

•Enter orders received via phone, fax or email from retail accounts and Outside Sales Representatives.•Up sell and/or place new products into retail accounts with every order. •Keep track of and enter any current discounts and promotions with every order.•Process credits and resolve any shipping issues.•Interview, and train any new Inside Sales Associates

•Process and check contracts for any errors received by Sales Representatives. Maintain pending business. Resolve any install and or delivery problems. •Maintain sales and open territory leads. Reassign sales leads and help reps maintain accuracy of territories in the event of termination or new hire.•Plan monthly and quarterly marketing meetings, including travel arrangements and catering.•Manage all district expenses including Managers, Sales Representatives and any bills. •Track cost center reports to help district stay in budget.

•Enter orders received by phone, email, or fax from Outside Sales Representatives.•Process materials requested by Outside Sales Representatives, i.e. literature, employee sales, demo samples, shelf tags and training materials. Track packages as necessary.•Copy and prepare materials for new Outside Sales Representatives, i.e. pitch books, product information binders and literature.•Answer questions with the help of the Coordinator pertaining to invoicing, product formulas and inventory.Assist in other sales support departments as needed, i.e. answer phone in the Front Office, perform data entry in Sales support, and provide phone and computer assistance in Customer Service.