• Offered pre-sales technical support and comprehensive product education, addressing customer queries and ensuring a thorough understanding.• Employed strategic tactics to generate leads, driving successful sales processes and contributing significantly to departmental revenue targets.• Established and sustained robust customer relationships, instrumental in securing additional projects.• Implemented strategic lead generation approaches, resulting in the successful closure of sales and consistent revenue growth.Accomplishments:• Proficiently conducted product demonstrations, instilling confidence in customers and fostered enduring relationships.• Articulated compelling cost-saving explanations, strengthening trust and showcasing product value.• Instrumental in consistently achieving an average monthly revenue of £351,000, showcasing an adept ability to drive sales success.• Monitored production systems and costs, ensuring operational efficiency and meeting customer requirements.• Proactively monitored production systems, optimising efficiency and aligning them with customer needs.• Cultivated strong customer relationships, leading to trust development through insightful product demonstrations and clear cost-saving communications.

• Executed engaging product demonstrations, fostering customer confidence and credibility.• Offered pre-sales technical support and comprehensive product education, addressing customer queries and ensuring a thorough understanding.• Employed strategic tactics to generate leads, driving successful sales processes and contributing significantly to departmental revenue targets.• Established and sustained robust customer relationships, instrumental in securing additional projects.• Implemented strategic lead generation approaches, resulting in the successful closure of sales and consistent revenue growth.Accomplishments:• Proficiently conducted product demonstrations, instilling confidence in customers and fostered enduring relationships.• Articulated compelling cost-saving explanations, strengthening trust and showcasing product value.• Instrumental in consistently achieving an average monthly revenue of £351,000, showcasing an adept ability to drive sales success.• Monitored production systems and costs, ensuring operational efficiency and meeting customer requirements.• Proactively monitored production systems, optimising efficiency and aligning them with customer needs.• Cultivated strong customer relationships, leading to trust development through insightful product demonstrations and clear cost-saving communications.

• Provided extensive support encompassing various facets of production operations.• Collaborated closely with department managers to identify and implement process improvements, aiming for heightened efficiency.• Executed intricate electrical and mechanical assembly tasks across a diverse range of products.• Specialised in the meticulous assembly and thorough testing of PCBs and exhaust gas analysers.Accomplishments:• Collaborated with department managers to streamline production processes, resulting in notable efficiency improvements.• Identified and implemented enhancements, contributing to overall operational effectiveness.• Played a pivotal role in maintaining a safe and organised workshop environment.• Demonstrated unwavering commitment to health and safety standards, ensuring compliance across the facility.

Ensure all users have a full induction before using the facilities. To answer the phone and either respond to queries or take messages when appropriate. To ensure all sports equipment is erected and dismantled correctly. To provide good quality customer service and ensure all accidents and incidents are dealt with in accordance with university procedures. To carry out an element of cleaning of gym equipment after bookings in the sports hall. Assists students, staff, and public users in signing up for the gym members and booking the sports hall when needed.

The Drill Hall Library is the second longest library in Europe, and is shared between three universities: University of Greenwich, University of Kent and Canterbury Christ Church University. Working at Drill Hall as an IT and Enquiries Assistant has been an outstanding experience. The role requires me to carry the following key roles:• Prioritised and delivered exceptional customer service to both students and external users.• Managed incidents with precision, ensuring appropriate handling and resolution.• Provided technical and user support through various channels, including phone queries and in-person assistance.• Resolved a spectrum of IT-related issues, ranging from routine login problems to unlocking accounts, while also addressing complex IT inquiries.Accomplishments:• Spearheaded efforts to establish and maintain a seamless and efficient IT support system.• Demonstrated a commitment to delivering top-notch technical assistance, contributing to an enhanced overall user experience.• Responded promptly to incidents, ensuring quick resolution and minimising disruptions.• Applied technical expertise to troubleshoot complex IT issues, showcasing a proactive approach to problem-solving.• Exhibited a high level of proficiency in troubleshooting complex IT issues, fostering effective operation of IT services.• Provided valuable assistance with printing, scanning, and photocopying needs, contributing to the overall functionality of IT services.

•Delivered presentations to inspire college students to progress into higher education and provided awareness about university life and university courses•Facilitated events such as, Open Days and Faculty Taster events, and provided administrative support•Supervised small groups, coordinated activities and provided support to less experienced team members•Contributed to work under pressure without constant supervision in events and activities

• Ensure that the Programme Representative database is up to date, through liaising with Faculty staff• Assist in the coordination of the Faculty Officer and Programme Rep Training and Faculty Forums• Work with Student Voice Team, University Staff, elected student leaders, and Programme Reps to support Faculty social gathering• Assist Student Voice Team to ensure that students are utilising the Employability and Volunteering Toolkit