Awad Amadin Email & Phone Number

Calgary, Alberta, Canada

Calgary, Canada Area

•Tasked with ensuring 0 downtime with Paysafe’s internal applications/microservices and connected environments.•Investigated and resolved various production issues.•Deployed and managed Microservices across production and testing environments.•Established and led cross teams’ initiatives to better address application issues and the use of new technology.•On-call support for incidents and disruptions affecting the enterprise production application environment.•Administrated the processing of transaction batches in the Linux server environment.•Worked with Database and System Administrators to securely extract and transmit highly sensitive customer data to internal business users with a need for it.

Calgary, Canada Area

• Sole Responsible for 3rd party email platform (SilverPop) accounts and platform management including data ownership and change management.• Developed and manage email templates using HTML & CSS including send execution and reporting results.• Managed quality assurance testing on all public-facing email and online materials.• Produce online templates and communications collateral.• Deployed public facing websites in collaboration with other IT teams to ensure web-sites work properly in Staging and Production servers. • Responsible for vendor management and performance of Omniture suite of services (Test&Target, SiteCatalyst, Genesis).• Created and manage custom online campaigns using Omniture products for use on the NETELLER public and member sites to optimize the user experience and deliver to targets.• Provide strategy and insight related to marketing platforms and electronic marketing initiatives.• Trained new employees and played key role during operational transitions.

Calgary, Canada Area

• Provide tier-1 technical support to corporate users through phone calls, emails and walk-ups..• Make initial assessment of requests and attempt to resolve them or escalate requests to the appropriate support teams.• Documented all incoming requests using Service Now.• Managed user’s expectations appropriately and keep users informed of requests status.• Performed customer desk-side support as required.• Tracked Incidents through to resolution, notifying the appropriate business and IT teams and following up with the customers when required.• Performed daily system checks and monitor alerts for network, desktop, and infrastructure operations.• Coordinated with hardware and software support providers, as well as scheduled maintenance with vendors and/or internal teams.• Provided on-call support at a scheduled rotation.• Experience supporting Windows operating systems, Office 2007/2010 and Active Directory.

• Utilized existing prevention/detection tools to identify and take action on fraud or money laundering activities.• Blocked suspicious transactions immediately to reduce risk of loss to Paysafe.• Commented accounts with minimal administrative errors, ensuing accounts are properly tracked to allow full explanation of fraud situation.• Monitored pre-screening activities such as application review, fraud queues, security grids and other ad hoc tasks.• Acted as a liaison with the investigation team and other financial institutions regarding fraud situations to minimize loss to PaySafe.• Offered guidance and share expertise with other members of the Financial Crime Team.• Contacted customers to validate account activity and take appropriate action.• Followed constantly changing procedures to minimize company losses.• Ensured all activities are recorded through various fraud databases.• Ensured all necessary fraud-related paperwork has been completed.• Reviewed and determine authenticity of identification documents (passport, identity cards and credit cards).• Detected and reported suspicious documents.