Solutions Architect
- Lead teams in the implementation and support of networking products, including Switching, Routing, Firewall, Cloud, and Zero Trust solutions.- Collaborate with clients to gather network design requirements and provide customized solutions, aligning with business objectives.- Identify and resolve design, performance, and security challenges, delivering strategic recommendations to improve network efficiency.- Managed critical troubleshooting efforts for high-priority network issues, ensuring resolution within SLAs.- Produced detailed Root Cause Analysis (RCA) reports and presented findings to clients, demonstrating clear communication and problem-solving skills.- Supported recruitment processes by interviewing candidates and mentoring junior engineers, fostering team development.- Assisted in pre-sales activities, creating solutions and conducting proof-of-concept demonstrations to secure new business.- Presented technical expertise to prospects and partners, enhancing client confidence in company offerings.