As a Real-Time Monitoring Officer at High Performance, I specialize in ensuring optimal operational performance and enhancing service levels through effective real-time analysis. With a solid foundation in supply chain management and operations, I am skilled in real-time monitoring, communication, logistics management, and teamwork. Armed with a Supply Chain Management degree, I bring expertise in Microsoft Excel, production planning, quality control, and customer relationship management (CRM). My role involves creating systems and processes that improve compliance and operational efficiency while consistently driving performance. I thrive in dynamic, fast-paced environments and enjoy collaborating with diverse teams to embrace tech-driven developments and foster continuous improvement. Always eager to learn and adapt, I’m passionate about optimizing operations and creating excellence in supply chain management and workforce monitoring.Service Level • Service level adherence• Achieve service level targets• Maintain high customer satisfaction (CSAT) scores• Reduce average handling time (AHT)Real-Time Monitoring• Monitor agents in real-time• Identify and address performance issuesCommunication and Reporting• Respond to emails in a timely manner• Respond promptly to group messages• Prepare and submit shrinkage reports• Final attendance report shared one day in advance• Prepare reports as neededOperational Management• Create and manage break plans on daily basis• Attendance management• Manage all types of swaps (shift, off-day)• Manage agent schedules and breaks• Coordinate overtime (OT) requirementsProcess Improvement and Efficiency• Update and highlight daily tasks regularly• Improve process efficiency and productivity• Implement process improvement initiativesCollaboration and Support• Ensure efficient day-to-day operations• Support project timelines and deliverables• Collaborate with cross-functional teams

- Project management: task coordination, deadline managementKey Responsibilities:- Provided administrative support to ensure seamless office operations- Coordinated cross-functional projects, ensuring timely completion- Analyzed operational processes, implementing efficiency improvements- Developed strategies to optimize productivity- Monitored KPIs to track progress and identify enhancements- Assisted in project management, meeting deadlinesProfessional Skills:- Administrative management- Project coordination- Data analysis- Process improvement- Communication- Time management- Team collaboration

• Manage and oversee daily fleet operations to ensure efficient and timely delivery of orders• Respond to customer inquiries and resolve issues related to order delivery in a timely and professional manner• Recruit, train, and manage staff for order delivery, including hiring and performance evaluation• Ensure compliance with safety regulations and industry standards for logistics operations• Stay up-to-date with industry trends and best practices to continuously improve logistics operations• Conduct regular training sessions for delivery staff to enhance their skills and knowledge• Collaborate with other departments to optimize logistics processes and improve customer satisfaction.

• Developing and executing sales strategies to meet and exceed monthly targets• Building and maintaining strong relationships with existing and new customers through excellent communication and service• Identifying and capitalizing on sales opportunities to drive business growth• Collaborating with the logistics team to ensure seamless delivery and customer satisfaction• Participating in training and development programs to enhance skills and knowledge• Contributing to team meetings and sharing best practices to drive sales success.

• Planning, coordinating, and overseeing all administrative procedures• Organizing and coordinating events and guest management• Preparing monthly financial and administrative reports• Issuing and tracking gate passes with proper record-keeping• Hiring and managing maintenance vendors to repair or replace damaged office equipment• Maintaining office files according to company needs and demands.

• Overseeing daily operations tasks, including workflow and efficiency• Supervising and evaluating team performance to ensure quality and productivity• Conducting quality control checks to ensure products meet company standards• Collaborating with other departments to achieve company goals and objectives• Identifying and addressing production bottlenecks and areas for improvement• Maintaining accurate records of production, inventory, and personnel matters.