Experienced as a customer service department to interact professionally with our valued customers when they have questions or concerns, and handle inbound and outbound phone calls, email requests, and face-to-face interactions using a friendly, helpful approach.Responsibilities:Build expert, dynamic knowledge of the company’s products and servicesConduct research with available resources to satisfy customer inquiriesEngage with customers in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationshipsRespond quickly, professionally, and accurately to customer inquiries regarding quotes, orders, status, complaints, returns, and warrantiesMeet personal/team qualitative and quantitative targets by explaining the benefits of additional products and services to customers and seizing opportunities to sellMaintain daily recordings and documentation of issues and resolutions in a database for sales and executive management teams to review.