Sales, Marketing, Business Development and overall operation Management

Sales, Marketing, Business Development and overall operation Management

Helped to build a digital marketing agency. Sales, Marketing, Business Development, and overall operation Management

An event management and PR company.Managing event planning and executionsManaging Productions.

Managed Customer operations, Call Center, Customer service centers, service dilevery & HFC operationsManaged OFC (Fiber operations)Managed indirectly Sales and recovery teams

Managed and launched transportation company.Major fleet partner and service provider for Careem & Uber Pakistan

Launched first research study in Pakistan for outdoor advertising audience measurement Conducted research study for gauging of Outdoor Advertising efficiencyClient & Account ManagementInvolved in the Financials of the firm including Payment clearing, processing, invoicing etc.Managed Operations/Data collection and closely monitor the performance in order to meet the deadlines.Weekly/Monthly reporting and managing to providing updates on the Projects to our Clients.Monitoring and designing of Service Level Agreements.Responsible for Analysis & Design, Project ManagementProduct development Business and marketing strategy formulation Data gathering Database management Introducing the product to potential users Industry specific research to create an in-house database Documenting and cataloguing research material related to the industry Managed and introduced Traffic Surveillance & traffic count ModelManaged Travel Journey Mapping research & MethodologyManaged complete Data centerProject execution & MonitoringHeading Media ClassificationManaged International & Local communications with Partner CompaniesManaged Audit

Managing Client Servicing TeamManaging Business Intelligence UnitManaging Business Planning UnitClient & Account ManagementInvolved in the Monitoring and designing of Service Level Agreements.Responsible for Analysis & Design, Project ManagementManaging to arrange updates of Competitors activities to our ClientsConducting research related to gauging of Outdoor Advertising efficiencyBusiness and marketing strategy formulation Database management Business proposal management Industry specific research to create an in-house database Documenting and cataloging research material related to the industry

Planning Outdoor Media advertisement.Managing nationwide Outdoor Media tracking and reporting.Involved in designing of Online Portal for the Clients for real time Monitoring & reporting.Designed first online dashboard for Outdoor Media advertisement performance evaluation.MIS ManagementProviding industry analysis, overview and researches to clientsStrategic Management – Building Strategies for the Project Execution within the given time frame.Client & Account ManagementManaging Operations/Buying and closely monitor the performance in order to meet the deadlines.Weekly/Monthly reporting and managing to providing updates on the Projects to our Clients.Involved in the Monitoring and designing of Service Level Agreements.Responsible for Analysis & Design, Project ManagementManaging to arrange updates of Competitors activities to our ClientsMarketing & sales related to Outdoor mediaDeveloping and selling creative/engaging ideasConducting research related to gauging of Outdoor Advertising efficiencyBusiness and marketing strategy formulation Data gathering Database management Creating and submitting proposals Campaign management & execution Industry specific research to create an in-house database Documenting and cataloging research material related to the industry

Worked as a Team leader of in bond and Out Bond Unit.Managed all activities of Out Bond Calls across the BankWorked on ADC launch (MCB Mobile, E-statement, SMS Banking, Visa debit card) via call centerDesigned process flows such as complaints process flow, managed feed back of new products and also looked after on promotions.Looked after sales and service of MCB Mobile and other E-Channels of Bank.Conducted training sessions of Branch staffs in Lahore and other nearest Regions on all E-Channels of Bank.Resolve complaints of E-Channels through Out Bond CallsManaged out bond activities for collecting feedback of customer on Bank productsManaged VVIP customers call outs.

Handling the Walk-in unit for Problem Solving to provide quality customer services.Working as Credit Card’s Draft’s coordinator (Between IPU & Walk-in).Looked after for resolution of customers queries as per given TAT.Monitoring & Maintaining Daily MIS of the Service Indicators.Forwarding customer transactions within cut-off timings.Logging & Timely Resolution of Customer Issues in ECCMS.Weekly Service Huddle.Resolving customer queries and complaint Investigation.

Providing services to the Citibank’s valued clientsGenerating revenue by selling Bank’s products• Credit Card• Auto Loan• Personal Loan• InsurancesExecuting banking transactions• Tide Booking• Account Opening / Closure• Pay orders & Demand drafts (LCY & FCY)• Telegraphic Transfers• Funds Transfers (Internal & Third Party)• Stop Payments & No Debit Status Marking• Cheque Books• Address Change• Bank Statements & CertificatesKeeping updates on all latest products & policy informationMeets all service standards and indicators of 99% courtesy and 100 % accuracyAchieve established standard for call handling quality, productivity and availability