Muhammad A. Email & Phone Number

United States

Melbourne, Victoria, Australia

Founder for the next generation ICT integrated solutions using unmanned aerial vehicles. I have a vision to gracefully embrace the emerging needs with the emerging solutions right at the heart of each value chain element. Perhaps, I am leveraging my experience to deliver the agile strategy systematically. I have a three-dimensional strategy to monetise the drone industry's capabilities (trading name DRONES Masters), leverage the ICT experience (under trading name SYBER-I) and exploit the potential of the young segments to prepare for future needs (under trade name STEM Masters). I have transformed the blue ocean ideas to create new mission and business-critical product offerings by carefully articulating new use cases. I have also launched my robotics and drone automation for young children intending to provide them with the platform and pathways to innovate and get their achievements acknowledged through professional coaching and club tournaments.My current achievements are as under and growing:• Strategy and business planning for the soft launch of the drone-based aerial survey and footage services.• Mentoring, designing, delivering and assessing successful robotics and coding for young segments, schools and community members on Lego and DJI Tello Edu drones.• Streamlining advisory and ICT macro delivery assurance practices and microservice management.

Melbourne, Victoria, Australia

Department of Education and Training mandate to ensure Department Service Assurance for Schools and Colleges, Project implementation and IT operations continuity, availability and integrity

Melbourne, Victoria, Australia

• Enterprise-scale management of Windows and Apple devices • Supporting Hyper-V virtualized server environments, Windows and Linux based servers• Supporting enterprise network administration of Cisco and HP switches• Supporting the administration of Cisco wireless network technologies, including wireless controllers and access points• Communicating and liaising with executive, staff, students, level 2 and level 3 support stakeholders• Providing support to enterprise volume desktop and notebook computers• Providing support for SOE and image deployment and troubleshooting advanced scenarios for continuity of the essential ICT services• Supporting the planning, deployment & management of 1:1 and BYOD devices in an enterprise-scale environment • Supporting and advising plans and running ICT professional development sessions and working collaboratively with the schools’ stakeholder ICT management • Documenting technical artefacts for all the topologies and architectures.

Melbourne, Victoria, Australia

I am providing drones based surveying, fault detection, aerial footages, geometrics solutions, geo-mapping, integrating ICT for E2E solutions primarily for Real Estate, Construction, Tourism, Telecom and Electric Services Sectors. I am leveraging my IT, Project Delivery, BI, Telecom experiences to shape up and offer my drones based solutions. I am a licensed drones pilot and have successfully launched yet another startup in the emerging area as usual.

Point Cook

The Wyndham STEM Stars Program has a noble cause to engage, encourage and sustain STEM-based passions among primary and early high school children. The objective is to spark STEM-based passions by exposing primary and early high school children to older STEM Stars or champions.I am undertaking the project management role for the pilot program that will set the basis for its long term success. The program has an eco-model which will leverage on its partnership model to provide more mentors to sustain STEM interest areas; be it environment, robotics, biology, coding, gaming, marine life etc. Key Responsibilities:- Plan the pilot program, its stories, activities and community engagement- Conduct risk assessments- Plan Event readiness and its execution- Collaborate with Wyndham STEM Stars unincorporated group's president, treasurer and secretary - Report progress and status in stand-ups and RAID reportsKey Achievements- Secured SMARTY Grants from Wyndham Council which endorses the overall goal and vision behind the initiative.- Developed plans to find the venues, speakers/role models, interested children, partners, sponsors and volunteers.

Melbourne, Australia

Engaged on a contract basis to deliver multiple projects in an Agile environment with a mix of Scrum, Kanban, DevOps and Waterfall methodologies, managing on-shore and off-shore teams across multiple time zones. Also worked as an advisor / SME in Change Management and Strategy Alignment.Key Achievements:- Created the process and reporting structure for online reports & updates in O365 which provided real-time information for key decision-makers and Executive Stakeholders- Achieved accuracy in RAID registers by creating 'easy to update' models which contributed to proactive feedback and actions for daily stand-ups- Achieved 93% compliance in a PMO Auditing Exercise- Improved reporting functions across key reports - daily tracker, weekly and monthly progress, finance and steering reports to enable Executive Management to have up to date information on program health, revenue expectations and actions required to stay on track.- Trained project teams on the delivery framework for decision points, fall-back strategies and escalation methods- Improved Customer Experience by assessing support processes and SLA's and implementing customer-focused agreements- Supported Change Champions in adopting MS Teams as the source of communication as part of a large scale O365 rollout

Melbourne, Australia

Coordinated multi-dimensional digital engagement for learning management, O365 adoption and delivery of multiple change programs. - Met 100% of SLA for launching new digital courses by responding to urgent issues through multiple touchpoints- Improved the IT Change Management and Service Request process by applying lean principles and value stream mapping which improved student onboarding from 2 days to 1 hour- Met compliance and audit reports by reconciling all claims and collaborating with internal and external ministry stakeholders to provide supporting evidence- Provided advisory consultation to existing change and growth programs.

Melbourne, Victoria, Australia

Served AMES with multiple outcomes by analysing the traffic through google analytics, proposing process improvement and formulating abstract performance management processes.

Melbourne Australia

IT Trainer for Microsoft professional suite for productivity for Public and Private sector customers across Victoria: Main achievements include the following: Microsoft SharePoint (Site) Trainer Advanced Microsoft Excel and Powerpoint Trainer SCCM Trainer Microsoft Project Trainer

Saudi Arabia

Responsible for Digital Transformation and Delivery, Enterprise PMO, Performance Management and Strategy, Business Development and Technology Advisory. Pioneered change initiatives to enhance productivity, boost efficiency and align strategies/operations with the corporate vision. Helped design and cascade balanced scorecards, measure performance, and zero-in on opportunities for growth and transformation. Isolated enterprise risk through environmental scans and SWOT analyses. Mentored, trained, coached and supported stakeholders.Key Achievements: - Increased company revenues by 6% via branding/digital transformation. product monetisation, asset utilisation and operational excellence- Reengineered processes which improved turnaround times from 2 days to 2 hours and resulted in improved customer experiences- Developed synergies across facility, warehouse, IT and network operations which reduced costs by 32%- Leveraged experienced sales personnel and robust sales channels to increase sales by 11% in 2017- Introduced the BI Tool and Scorecard Management Tool to provide reliable, timely reporting for key decision-makers and Executive Team- Steered digital transformation and shifted the brand from push-to-talk product provider to innovator of industry-leading IoT, ICT, cloud, drone, and other solutions.

Saudi Arabia

Engaged to expand and upgrade BSS / BI systems to serve growing operation and business demands for better customer experiences, rapid growth, profitability and productivity. Worked in various roles namely IT Planning, Agile Project Management, Change and Configuration Management, Continuous Process Improvement and PMO Governance. Key Achievements: - Developed KPIs and scorecards to create a single point of truth for performance management- Developed a robust, scalable BI infrastructure to ensure visibility across sales, the customer care/call centre, billing and collections, revenue, operations and performance management.- Set up the SAP BI tool as the source for team updates and collaboration which enabled all parties to have the latest and most accurate updates on all Initiatives- Re-Modelled the data warehouse to address changing reporting needs. - Established CMS (Change Management System) to liaise cohesively with all Business Areas and resulted in outage levels of less than 4 hours- Introduced a ticketing system within CMS with features which increased IT Service Levels from 83% to 90%

Saudi Arabia

- Business Analysis, Solution Architecture and Designing (BI, CRM and BSS)- BI function development, processes, resources, platforms and solution architects - Descriptive, Predictive, decision support and ad-hoc analyses- Data Warehouse architecture and integration with business support CRM, ERP - Training, coaching and mentoring new start-ups in a highly agile environmentEstablished the BI function, infrastructure, Oracle Express, SAP BO/BI systems, and processes—including decision support and reporting tools and subsequent system upgrades—to position this start-up company for profitability and rapid growth. Partnered with internal teams, consultants, and Oracle, Microsoft, SAP, and HP and other vendors for seamless project execution.*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~📌 Developed a robust, scalable BI infrastructure to ensure visibility across sales, the customer care/call centre, billing and collections, revenue, operations and performance management.📌 Modelled the data warehouse to address changing reporting needs. Hired the original team, set goals, and collaborated with vendors to implement reliable IT architecture, software, and processes.📌 Resolved data quality challenges through system procurement and upgrades—standardising BI interpretations and executing root-cause analyses to understand data anomalies.📌 Upgraded the BI platform to latest SAP technologies, ensured CBOSS BSS and Oracle BSS data integration, and used BI and ETL to deliver new reports in agile environment📌 Instituted data models to compile and analyse key metrics: subscriber services, acquisition, usage, churn, sales, settlements, interactions, operations, revenue sharing, and reconciliations

Cert Iv Training And Assessment, Training And Assessment, Cert Iv

Activities and Societies: Designing, Delivering and Assessing the lifecycle of training and assessment as set forth in TAFE. Studying.

Building Blocks Community Leadership Program

Iot Imperatives, Iot And Digital Avatars

Master'S Degree, Computer Science, Cgpa 3.32

Majors: - Data Warehouse/Advanced Database Optimization Techniques - Software Processes and Matrices Research Thesis: PLC Ladder Logic.

Bachelor'S Degree, Computer Science, Cgpa 3.27

Term Project: Medical Indoor Ward Tracking System