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Awais Naib Email & Phone Number
Contact Center Manager
at
Acwyre
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 86%
Current company
Role
Contact Center Manager
Location
Peterborough, England, United Kingdom
Company size
Who is Awais Naib? Overview
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Quick answer
Awais Naib is listed as Contact Center Manager at Acwyre, a with 24 employees, based in Peterborough, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Awais Naib.
Awais Naib previously worked as Contact Centre Manager at Acwyre and Operations Manager at Bgl Insurance. Awais Naib holds Certificate In Insurance, Distinction from Chartered Insurance Institute.
Company email context
Email format at Acwyre
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Acwyre
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Profile bio
About Awais Naib
An award-winning, people-oriented leader with a record of success in the FinTech industry, including large contact center operational management, customer enhancement & talent development, consistently surpassing set objectives through a customer-centric mindset. Strong insurance professional with certification from Chartered Insurance Institute.
Current workplace
Awais Naib's current company
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Acwyre
8 roles
Awais Naib work experience
A career timeline built from the work history available for this profile.
Contact Centre Manager
CurrentCreating a brand new Contact Centre onshore to maintain client & customer relationships, leading the contact centre site, expanding into Inbound & Outbound Sales/Services, focusing on costs, revenue, GP & ROIs. Reporting into the Director (GM) & presenting outputs to the CEO.
May 2024 - Present
Operations Manager
Managing two contact centre sites, onshore & offshore, with up to 200 FTE. Direct reports include 10 team leaders & operations managers, overseeing end-to-end outputs of Inbound & Outbound Sales, Service, and Retention, enhancing performance for 20 leading brands such as RAC, Lloyds and Post Office.Reporting into the Senior Manager & presenting action plans to the Board of Directors.
Jan 2024 - Apr 2024
Trainee Operations Manager
In 2023, supporting the Outsourcing Project to create of an Offshore Contact Centre within 3 months. Continued to manage the project whilst overseas for a period of 9+ months, focusing on optimising performance and ensuring alignment with FCA and GDPR standards (Such as Ops, WFM, L&D, QA & Compliance).In 2022, an Enhancement Opportunity created to support Operations Management with key strategic goals relating to Customer, Finance, Colleague & Company to increase customers, revenue, NPS & colleague engagement through Talent Development.
Jan 2022 - Dec 2023
Team Leader
Leading, coaching & developing a team of 20 Agents to drive KPI Performance & Behaviors in line with the business values to ensure compliance and company targets are met in relation to Sales, Service & Renewals Retention, including CSAT, NPS, NIA (FCR), AHT, Fee’s, ARR, NCR & NRR.
Jul 2019 - Dec 2021
Trainee Team Leader
Subject Matter Expert in customer engagement, attending leadership training programmes such as coaching, feedback, presentation delivery and time management in order to enhance performance improvement areas of Agents.
Jan 2019 - Jun 2019
Customer Experience Representative
Inbound and outbound Sales, Service and Renewals calls for leading Motor & Home Insurance brands such as RAC, Halifax, Lloyds, Post Office, Zenith, Budget & Dial Direct.
Sep 2015 - Dec 2018
Customer Service Assistant
Face-to-face customer service with proven ability to handle diverse customer needs and inquiries while maintaining a professional and engaging demeanor. Maintained this part-time role concurrently with BGLi for one year (2015-2016).
Sep 2011 - Sep 2016
Team & coworkers
Colleagues at Acwyre
Other employees you can reach at acwyre.co.uk. View company contacts for 24 employees →
SL
Suzie Law
Colleague at AcwyrePeterborough, England, United Kingdom
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CM
Connie Mead
Colleague at AcwyreLondon, England, United Kingdom
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PS
Philip Schofield
Colleague at AcwyreBrampton, England, United Kingdom
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EJ
Ella Jablonski
Colleague at AcwyreNorthampton, England, United Kingdom
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LP
Leah Patience
Colleague at AcwyreUnited Kingdom
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EC
Elle Clarke
Colleague at AcwyreChatteris, England, United Kingdom
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JA
Jaskaval Aujla
Colleague at AcwyrePeterborough, England, United Kingdom
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GG
Georgia Gillingham
Colleague at AcwyreWarboys, England, United Kingdom
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SP
Simon Pepper
Colleague at AcwyrePeterborough, England, United Kingdom
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HM
Helen Millard
Colleague at AcwyreLondon, England, United Kingdom
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Suzie Law
Colleague at AcwyrePeterborough, England, United Kingdom
View →
CM
Connie Mead
Colleague at AcwyreLondon, England, United Kingdom
View →
PS
Philip Schofield
Colleague at AcwyreBrampton, England, United Kingdom
View →
EJ
Ella Jablonski
Colleague at AcwyreNorthampton, England, United Kingdom
View →
LP
Leah Patience
Colleague at AcwyreUnited Kingdom
View →
EC
Elle Clarke
Colleague at AcwyreChatteris, England, United Kingdom
View →
JA
Jaskaval Aujla
Colleague at AcwyrePeterborough, England, United Kingdom
View →
GG
Georgia Gillingham
Colleague at AcwyreWarboys, England, United Kingdom
View →
SP
Simon Pepper
Colleague at AcwyrePeterborough, England, United Kingdom
View →
HM
Helen Millard
Colleague at AcwyreLondon, England, United Kingdom
View →
2 education records
Awais Naib education
Certificate In Insurance, Distinction
Gcses & A-Levels, Multiple Subjects
Jack Hunt School
FAQ
Frequently asked questions about Awais Naib
Quick answers generated from the profile data available on this page.
What company does Awais Naib work for?
Awais Naib works for Acwyre.
What is Awais Naib's role at Acwyre?
Awais Naib is listed as Contact Center Manager at Acwyre.
Where is Awais Naib based?
Awais Naib is based in Peterborough, England, United Kingdom while working with Acwyre.
What companies has Awais Naib worked for?
Awais Naib has worked for Acwyre, Bgl Insurance, and The Co-Operative Food Store.
Who are Awais Naib's colleagues at Acwyre?
Awais Naib's colleagues at Acwyre include Suzie Law, Connie Mead, Philip Schofield, Ella Jablonski, and Leah Patience.
How can I contact Awais Naib?
You can use AeroLeads to view verified contact signals for Awais Naib at Acwyre, including work email, phone, and LinkedIn data when available.
What schools did Awais Naib attend?
Awais Naib holds Certificate In Insurance, Distinction from Chartered Insurance Institute.
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