Manage relationships with portfolio of clients and stakeholders, supporting all Cofense products in use by the client: - Represent Cofense and provided trusted expertise in both SaaS solutions and in Phishing Defense Programming through direct advising and coordination of internal resources. - Build and present regular reporting deliverables about clients' Phishing Defense program, including interpretive analysis of results at both high level and granular details as needed. - Coordinate customer engagements to ensure successful product implementation and full integration with other tools in use by clients. - Work with client stakeholders to determine pain points and needs and guide growth of Phishing Defense program by providing resources, updates on best practices, and opportunities for maturation of program. - Using Cofense solutions, build and administer Phishing Simulations according to the needs and specifications of each client.

(company name was Gensuite at time of hiring and rebranded in January 2021)Drive customer satisfaction and growth among a portfolio of customers by understanding their needs and helping them succeed.Maintain a cadence of communicating with customers about their adoption trends, sentiment, and looking for opportunities to drive deeper engagement.Collaborate with the customer and Gensuite team members to support projects, pilots, renewals, and expansion opportunities.Marshall resources across the Customer Services & Support organization to support customer needs.Represent the voice of the customer to inform the growth process and product roadmap.Identify opportunities for customers to act as Gensuite advocates (e.g. testimonials, case studies).

Worked directly with 12-30 simultaneous clients to understand specific tax and payroll situation, collected data from existing service, and mapped to system codes.Identified client policies, set clear expectations and deliverables of the implementation process, facilitated pre-implementation verification to ensure accuracy of converted data and communicated client needs to support team.Worked closely with sales partners to ensure client expectations consistently met.Trained new users on Paycor systems remotely through desktop connectionsCollaborated with data and quality assurance teams to troubleshoot hardware and software system problems for clients.Investigated, analyzed, and recommended solutions for client service issues and improved conversion processes.Provided technical and payroll expertise to support the sales team as needed.

Implemented and managed multi-module programs for 130-150 clients.Recognized for consistently successful work with difficult-to-progress customers to inspire adoption of full safety and compliance plans (internal promotion May 2018).Served as primary contact and source of information about OSHA regulations as well as state and federal regulatory requirements to school districts.Provided technical support and troubleshooting for districts and for individuals using the PSW systems.Served as resource for Account Executive during sales process, including facilitating discussion, answering questions and meeting via webinar with sales and clients.Led team through implementation and adoption of Salesforce system and other technical tools, increasing overall performance and internal documentation.

Implemented and managed multi-module programs for 130-150 clients.Served as primary contact and source of information about OSHA regulations as well as state and federal regulatory requirements to school districts.Provided technical support and troubleshooting for districts and for individuals using the PSW systems.Served as resource for Account Executive during sales process, including facilitating discussion, answering questions and meeting via webinar with sales and clients.

Communicated with customers by phone to advise past-due status of loan accounts, secure payments and set up delinquency-cure plans.Provided advice and guidance to clients struggling to meet financial obligationsMet or exceeded all department goals.Recognized for excellent work ethic and top-of-department results record during annual performance review process.

Facilitated purchases of generic, brand, OTC medications as well as purchases of diabetic maintenance supplies, medication vials and other equipment.Responded to queries from account holders by telephone and email, ensuring all questions answered in a timely manner.Presented specials and new products by telephone, email and website.Kept clients informed of industry news and regulatory information.

* Designed and Taught 9th grade Physical Science Class* Co-designed and taught 9th grade Introduction to Technology Class.* Collaborated with colleagues and administration to create school policies and procedures for the inaugural year of DPCR's existence.* Collaborated with colleagues to design and implement Summer Bridge and CORE business skills programs for student workers.

* Taught Chemistry and Chemistry In The Community* Collaborated in department-wide data analysis and development of common assessment tools

* Researched, evaluated and recommended computer resources to all departments.* Managed and supervised common-use computer lab.* Managed and administered attendance/gradebook/classroom information service* Provided formal training as well as on-demand support to both staff and students in use of software, hardware and web resources.*Developed and maintained online "tech bible" resource of how-to sheets for tasks done by teachers to use electronic gradebook, build class websites, build and use interactive assignments, use interactive classroom devices, etc.* Managed and Administered technology needs for computer-based-training summer school program.* Assisted office staff in management of student information system, including support of the transition to a new system.* Taught Computer Applications and Biology classes as needed by Academic Dean to fill schedule.

* Director for musical and dramatic productions, including two that earned city-wide awards.* Advisor for Thespian Society and Cappies team.* Collaborated with other performing arts staff for annual musical as well as for use and maintenance of theatre/auditorium equipment and facilities.* Trained and supervised a team of student technicians, who operated sound, light, and mechanical equipment in the auditorium.* Managed use of auditorium and equipment by inside and outside groups.

* Created and implemented an "Intro to Science" course - a completely web-based, self-paced course that taught the basics of how to "do" science - measurement, graphing, experimental design, inference v. observation, etc.* Facilitated Chemistry and Physical Science courses, taught through web-based and hands-on lessons in a "continuous progress" learning model.

* Created multi-branched "Hands-On Science" program for Brilliant Learning Center, including individual lessons, event classes, and staff support.* Developed unique learning products and all associated documentation.* Trained center staff for implementation of Hands-On Science program.* Evaluated content providers and technologies for online as well as bricks-and-mortar entities within company.* Created supplementary materials for teachers using online curricula.* Evaluated implementation of various programs within company as assigned.

* Taught physical science, biology and SEPUP "Science and Sustainability" courses.* Developed scope and sequence documents for all three courses to address Ohio grade-level indicators through district-adopted curricular materials.

* Taught physical science and biology and regular, college prep and AP levels.* Evaluated and helped create a coordinated 7-10 science curriculum to address the needs of block scheduling and Ohio grade-level indicators.* Advised several extracurricular activities, including theatre, color guard and science club.* Served as science department chair 2003-2004* Served on original LPDC and authored most of the district's adopted policies and procedures.

* Taught summer freshman-level chemistry courses for pre-majors.* Substituted for similar classes for vacationing professor.

* Taught Chemistry as classroom teacher.* Taught Chemistry, Anatomy and Biology Lab sections as Lab Coach

* Taught Biology and Biology 2 classes* Advised state champion swim team