-Supporting NCR of identification analysis and isolation of customers circuit impairments as well as any other remote monitoring and management growing base of global customer’s network equipment.- Troubleshooting SD-WAN Incidents (VMware-VeloCloud, SilverPeak, and Cisco Meraki)- Troubleshooting IP and security incidents (Cisco, Juniper, and Palo-Alto)- Deploying and troubleshooting Cloud VPN Tunnels- Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs.

Enterprise Technical Support Level 2 (ETS2) is a part of the Network Operation Center (NOC) team and 2nd level of support.- Troubleshooting both Core and Access network layers [Trunks, Gears stability, Power outages, temperature violations, CPU, DSLAMS, and Bandwidth Utilization, alarming and reporting].- Handling Major network failure problems [Affecting Node, service (L2VPN, MPLS, Managed, and Inter-AS] and maintain NOOR corporate Internet access.- Troubleshooting and maintaining the international links with the upstream providers in co-ordination with the Core team.- Suggest corrective/prevention action plan for any repeated/chronic network problems.- Handle IS-IS and BGP alarms with deep investigations and solve their related issues, as well as handle DDOS attacks, ensuring anomalies detection and mitigation process over NOOR cloud (including NOOR clients).- Responsible for network performance assurance such as identify service degradation or congestion and solve them.- Responsible for troubleshooting, fixing and maintaining global outages caused by trunk [Giga Ethernet, STM1, E3, E1] failure or device failure in Central Offices.- Participate in customers’ solutions assessments, evaluation process and new products/projects installation in-coordination with other teams then deliver the appropriate knowledge responsibilities to both ETS1 and Broadband teams acts as a point of escalation.- Cooperate with the Field & Access engineers to solve the transmission and hardware issues.- Troubleshoot various customers solutions scenarios, which are based on many services and such as Internet, MPLS Applications- [Intra & Inter AS L2/L3 MPLS VPN - MPLS TE] over wired and wireless/3G environments, as well as troubleshoot and modify customer's routing protocols such as BGP, EIGRP, RIPv2 whether on Provider's Edge and/or Customer's Edge- Hands on experience on wide range of multiple vendor such as Cisco series, as well as Juniper series.

Enterprise Technical Support Level 1 (ETS1) team is a part of the Network Operation Center (NOC) team and 1st level of support.- Troubleshoot over different types of LAN/WAN topological solutions such as Ethernet, Frame Relay, ATM, and EFM.- Handle most types of know field issues such as routing, switching, DSL and related service outages, degradation, flaps, and packet loss issues, as well as having a good experience in troubleshooting different types of application technologies such as L3 MPLS VPN, L2 MPLS VPN over wired media, wireless and mobile 3G environments.- Handling IS-IS and BGP alarms and other responsibilities of NOC team [ETS2] on the night shift.- Hands on experience with ATM & IP DSLAMs (Paradyne/Zhone – Zyxel) as well as customer premises devices such as Paradyne, Patton, Billion, TP-Link, Proscend, Aethra, Zyxel and Adatran.- Hands on experience with Cisco 800, 1800, 2800, 3800, 7200 VXR, ASR 1000, Huawei AR100, and Juniper MX104 series.

- Installing devices into racks.- Validating and add missing configuration to ensure system functionality.