Awanda Rithiphong Email & Phone Number

Charlotte, North Carolina, United States

• Managing Avid’s supplier data through data stewardship activities
• Finding duplicate accounts and researching in detail to ensure that supplier payment methods are wired to their main account
• Help maintain SLA of Data Integrity case queue by reviewing and completing data integrity cases
• Assists teammates and team leader with operational projects that are given to us by different teams within the department
• Train existing and new teammates on duplication and case queue processes

• Support Exception Handling team with daily efforts of payment execution by processing overnight checks or handling customer ACH and check refunds.
• Assist with payment research and escalate exceptions to appropriate parties.
• Communicates with internal and external customers with regards to payment status and other inquiries.
• Prioritizing Salesforce queue to ensure Service Level Agreements are met or exceed.

Charlotte, North Carolina Area

• Process virtual credit card transactions on behalf of Avid’s clients to suppliers in a timely manner.
• Communicate and assist vendors on credit card processing via phone and web by the service level agreement date designated by our clients.
• Successfully meet minimum quota on a month to month basis by exceeding expectations and meeting senior quota.
• Maintain minimal error by using the available resources and tools provided by salesforce keeping in mind of quality over quantity.
• Assist New Hires in training through shadowing, providing best practices, and share ideas, perspectives, and opportunities that contribute to the company’s success.

• High Spend Re-Enroll Special Project – In dept researching vendor accounts to re-enroll into Virtual Credit Card Automation.
• Researching cases and payments and providing notes on excel determining the cause of unenrollment’s from virtual credit card to checks.
• Research supplier accounts to determine the root cause of the discontinuation of virtual credit card payments and provide a resolution to the problem.
• Re Enrolled 10/36 potential vendors back into virtual credit card and saving Avidxchange’s annual spend of more than $670,875.48.

• Answered phone calls, organized online deliveries, and escorted customers to their designated table.
• Greet customers with a warm introduction, introduce them to specials, and answer any concerns they may have about the food.
• Build relationships with customers and create a great environment for them.
• Trained for multiple positions where each position centered around customer service.