Awanger Agena Email & Phone Number

Coventry, Gb

(Belleville, Ontario, Canada (Remote))

▶ Managing large amounts of incoming calls.▶Tracking customer functional requirements.▶Building a trust relationship for customer account loyalty and engage customers.▶Handling customer complaints and provide appropriate solutions.▶Resolving product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, and following up to ensure resolution.▶ Processing orders, forms, applications, and requests.▶Attracting potential customers by answering product and service questions and suggesting information about other products and services.▶Generating sales leads.▶Managing customers' accounts.▶Maintaining customer databases by updating account information.▶Setting up new customer accounts by recording account information.▶Keeping records of customer interactions and transactions.

Toronto, Ontario, Canada

Brand Advocacy, Promotion, and Outreach:● Creating compelling social media posts, blog articles, graphics, and other multimedia content to engage the audience, and showcase the community and its benefits● Engaging with and building relationships with potential customers, ensuring consistent and authentic brand representation● Tracking social media trends and gathering insights and feedback from promotional and community engagement activities. Providing recommendations to improve community outreach strategies.● Identifying potential partners and collaboration opportunities, and cultivating strong relationships with these individuals to extend community reachCustomer Service and Operational Support: Providing exceptional customer support, and fostering a sense of belonging within the community● Addressing member questions, concerns, and requests, offering solutions and assistance while being empathetic● Helping create member resources, gathering success stories, and creating valuable content to drive engagement and support members in utilising resources.● Helping coordinate and schedule events, workshops, and other community activities● Assisting in the creation and scheduling of email campaigns to keep members informed and engaged● Tracking and analytics – creating dashboards and providing ongoing reporting on outreach activities, community feedback, and growth metrics● Creating systems and automating processes – helping create and document SOPs, creating templates and checklists, organising digital folders, and setting up all tech-related systems and integrations to help set up for scale● Email & and calendar management – replying to common inquiries and requests, organise email folders, and managing Google Calendar● Assisting with day-to-day operational tasks as needed, and utilizing a task management system (ClickUp) to keep track of activities and meet deadlines

Lagos State, Nigeria

I designed and developed course content for essential topics in technology sales and business development; sales strategies, customer acquisition and relationship management, market analysis, amongst others. Conduct engaging and informative virtual lectures to communicate key concepts, best practices, and industry insights, using multimedia presentations, real-world case studies, and interactive class discussions.Design and oversee practical exercises, simulations, or role-playing scenarios to allow students to apply theoretical knowledge in a practical setting. This helps reinforce learning and prepares individuals for real-world situations.I offer mentorship and guidance to students, helping them navigate the challenges of entering the tech sales and business development industry.

Nigeria

Federal Capital Territory, Nigeria

Nigeria