Noman Awan Email & Phone Number

• Over 9+ years of IT Experience with 6+ years of experience inServiceNow Development, Maintenance, Implementation and Administration• Experience in technical implementation of various ServiceNow modules such as Change Management, Incident Management, Problem Management and Configuration Management• Experience in other ITSM ticketing systems such as BMC Remedy and HP Service Manager• Design and engineer solutions leveraging all appropriate components offered by ServiceNow to answer the needs for business workflows, ticketing or other ITSM requirements• Strong Understanding of ITIL V3. Deep functional and technical knowledge of the ServiceNow platforms as well as experience in delivering medium to large-scale Service Now Implementations• Good understanding of Object-Oriented analysis design and application development• Functional Knowledge and implementation experience of IT Service Management (ITSM)frameworks and demonstrated project management skills and experience working directly with customers and clients• Experience with relational databases like Oracle, SQL Server and MS SQL• Expertise in Creating, developing and maintaining Service Catalog items• Expertise with ServiceNow Content Management System (CMS)• Experience in Installation and Configuration of different modules of ServiceNow• Strong expertise configuring applications using ServiceNow tool, used inITIL Management• Good Understanding of Help desk/Service Desk, Change Management, Asset Management, Change Tasking, Service Level Agreement processes• Expertise in designing and developing Service Catalog using best practices in development• Hands on Experience in developing workflows and in customizing the applications in ServiceNow using Javascript, AJAX, HTML• Experienced in managing both low and high severity incidents across the entire incident life-cycle in accordance with availability, resolution and restoration• Create, monitor, modify and publish service catalog workflows with approvals. Maintain single sign-on integration• ServiceNow Administration and production support including maintenance of lower life cycle instances• Hands on experience in web development using HTML, JavaScript and CSS• Good Experience in application development using Java/J2EE, JSP, Struts and spring• Strong Team player, ability to work independently and in a team as well, ability to adapt to rapidly changing environment, commitment towards learning

Listed skills include Organizational Structure, Teamwork, Innovation, Team Leadership, and 19 others.

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  Karachi University

  Economics