Noman Awan Email & Phone Number

Plano, Texas, Us

Involved in creation of ServiceNow Applications, Modules, tables, columns as per requirements.worked on development of Service catalog which includes creating new catalog items, Order guides, designing workflows for Change managementInvolved in reaching out to stake holders to gather requirements and fulfilling the requirements according to the user needsCreated various workflows for Incident Management, Change Management, Service Requests and SLA's.Involved in creating ACL's as per the client needsUnderstanding technical and functional design requirements for ServiceNow, workflow engines. Created workflow and web prototypes. Involved in Implementation, Customization and Maintenance of ITIL modules such as Incident, Change, Problem, Knowledge, Service Catalog and CMDB, Project Portfolio Management (PPM)and Demand Management, SDLC in ServiceNowInvolved in creating the Business Rules, Client Scripts, UI Actions and UI PoliciesInvolved in Creating UI Macros and UI PagesWorked on Loading, manipulating, and maintaining data between ServiceNow and other systems. Worked with IT managers to generate views and reportsInvolved in LDAP integration with ServiceNow for obtaining users and groupsWorked on integrating ServiceNow with external SOAP and REST based web ServicesInvolved in the ServiceNow instance upgrade activities and patch fixes to ServiceNow instanceInvolved in creating UI Pages, UI Actions, Catalog UI policies, Business rules, Client-side scripting and server-side scriptingInvolve in migration between various environments in ServiceNow using update sets and import setsMaintained the Configuration Items and modified the forms and form SectionsWorked with reporting in configuring Service Level Agreements (SLA)Strong experience in working on user interface applications and web applications using HTML/XHTML, CSS3, JavaScript, JQUERY, Bootstrap and XML

Palo Alto, Ca, Us

Involved creation of ServiceNow Applications, Modules, tables, columns as per requirementsInvolved in development of Service catalog which includes creating new catalog items, designing workflows for Change managementProviding subject matter expertise, act as technical product advocate, design, develop and implement ITIL processes, ITSM, ITAM, SACM, Knowledge, Demand and Release Management modules within ServiceNow platformInvolved in Implementation, Customization and Maintenance of ITIL modules such as Incident, Change, Problem, Knowledge, Service Catalog and CMDB in ServiceNowInvolved in creating the Business Rules, UI Actions and UI PoliciesInvolved in LDAP integration with ServiceNow for obtaining users and groupsWorked on integrating ServiceNow with external SOAP and REST based web ServicesInvolved in the ServiceNow instance upgrade activitiesPerformed User Acceptance Testing (UAT), Validation Testing, Smoke Testing, Functionality Testing and Integration TestingGood knowledge of CMDB and Asset Management Services: Business Services and Configuration item relationshipsInvolve in migration between various environments in ServiceNow using update sets and import sets Worked with reporting in configuring Service Level Agreements (SLA)Good working knowledge of the technology's web applications, networks, protocols and email (SMTP, POP3)Responsible for the acceptance, identification, storage and withdrawal of all supported CIsResponsible for ensuring that all the CIs are registered, and these records are correct and up to dateWorked on change management module by enhancing the tool to the stakeholders and made it easy to understandWorked on DISCOVERY and set up mid servers and check for the connectivity, Became an expert in troubleshooting Discovery tool Strong experience in working on user interface applications and web applications using HTML/XHTML, CSS3, JavaScript, JQUERY, Bootstrap and XML

Developed a SOAP Based Web Service to update the various status, keys related to customer in the database whenever it gets invoked by the various User Interface and legacy systemsPerformed the workstation set up for developing projectsCreated web services which gets redirected using the ESB Mule ServerPrepared a detailed plan for the design and development of the above modules having considered the dependencies on other Development Centers, Contingencies, Resources and time based on the complexity of each sub taskUnderstood the existing Auto Quote Purchase project requirements of post purchase flow in Auto InsuranceSent system generated Welcome Email to customers after the purchase of policy having the links to the Customer Temp ID and BinderUsed a service to manage the Temporary Storage of the documents to provide the Customer the capability to view, edit and delete the document before purchase of the policyStored the documents in permanent storage after purchase and delete the records from the temp storageImplemented the SEED Framework to create different Temp ID and Binders based on the states selected and finally to update the databasesDeveloped User Interface for all Line of Business (LOB) to create, upload, store and email the supporting docsImplemented the various Operations of the Auto Background Listener to update the request Database with the corresponding fields Used the Background Listener framework methods to update the Auto related fields in the databaseCreated an utility service which passes the beans and other metadata to create an xml document which we can send it to the web service to create the PDF files required to be uploaded by the CustomerUnderstood the interface of the Communication Processing Service, populated the values based on the line of business and returned the Produced Artifact to be uploaded and stored

Glasgow, Gb

Designed the application using J2EE design patterns such as Session Facade, Business Delegate, Service Locator, Value Object and SingletonDeveloped presentation tier as HTML, JSP's using Struts 1.1 Framework. Used AJAX for faster page renderingEntity Beans used for accessing data from Oracle 9i databaseWorked on Hibernate for data persistenceDeveloped the middle tier using EJB's Stateless Session Bean, Java ServletsPrepared high and low-level design documents for business modules for future references and updates.Deployed the application in JBoss Application Server in development and production environment. Implemented CVS as version control systemUsed ANT as build tool. Used JUnit for writing Unit tests