Noman Awan Email and Phone Number
• Over 9+ years of IT Experience with 6+ years of experience inServiceNow Development, Maintenance, Implementation and Administration• Experience in technical implementation of various ServiceNow modules such as Change Management, Incident Management, Problem Management and Configuration Management• Experience in other ITSM ticketing systems such as BMC Remedy and HP Service Manager• Design and engineer solutions leveraging all appropriate components offered by ServiceNow to answer the needs for business workflows, ticketing or other ITSM requirements• Strong Understanding of ITIL V3. Deep functional and technical knowledge of the ServiceNow platforms as well as experience in delivering medium to large-scale Service Now Implementations• Good understanding of Object-Oriented analysis design and application development• Functional Knowledge and implementation experience of IT Service Management (ITSM)frameworks and demonstrated project management skills and experience working directly with customers and clients• Experience with relational databases like Oracle, SQL Server and MS SQL• Expertise in Creating, developing and maintaining Service Catalog items• Expertise with ServiceNow Content Management System (CMS)• Experience in Installation and Configuration of different modules of ServiceNow• Strong expertise configuring applications using ServiceNow tool, used inITIL Management• Good Understanding of Help desk/Service Desk, Change Management, Asset Management, Change Tasking, Service Level Agreement processes• Expertise in designing and developing Service Catalog using best practices in development• Hands on Experience in developing workflows and in customizing the applications in ServiceNow using Javascript, AJAX, HTML• Experienced in managing both low and high severity incidents across the entire incident life-cycle in accordance with availability, resolution and restoration• Create, monitor, modify and publish service catalog workflows with approvals. Maintain single sign-on integration• ServiceNow Administration and production support including maintenance of lower life cycle instances• Hands on experience in web development using HTML, JavaScript and CSS• Good Experience in application development using Java/J2EE, JSP, Struts and spring• Strong Team player, ability to work independently and in a team as well, ability to adapt to rapidly changing environment, commitment towards learning
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Servicenow DeveloperSiemens Digital Industries Software Aug 2019 - PresentPlano, Texas, UsInvolved in creation of ServiceNow Applications, Modules, tables, columns as per requirements.worked on development of Service catalog which includes creating new catalog items, Order guides, designing workflows for Change managementInvolved in reaching out to stake holders to gather requirements and fulfilling the requirements according to the user needsCreated various workflows for Incident Management, Change Management, Service Requests and SLA's.Involved in creating ACL's as per the client needsUnderstanding technical and functional design requirements for ServiceNow, workflow engines. Created workflow and web prototypes. Involved in Implementation, Customization and Maintenance of ITIL modules such as Incident, Change, Problem, Knowledge, Service Catalog and CMDB, Project Portfolio Management (PPM)and Demand Management, SDLC in ServiceNowInvolved in creating the Business Rules, Client Scripts, UI Actions and UI PoliciesInvolved in Creating UI Macros and UI PagesWorked on Loading, manipulating, and maintaining data between ServiceNow and other systems. Worked with IT managers to generate views and reportsInvolved in LDAP integration with ServiceNow for obtaining users and groupsWorked on integrating ServiceNow with external SOAP and REST based web ServicesInvolved in the ServiceNow instance upgrade activities and patch fixes to ServiceNow instanceInvolved in creating UI Pages, UI Actions, Catalog UI policies, Business rules, Client-side scripting and server-side scriptingInvolve in migration between various environments in ServiceNow using update sets and import setsMaintained the Configuration Items and modified the forms and form SectionsWorked with reporting in configuring Service Level Agreements (SLA)Strong experience in working on user interface applications and web applications using HTML/XHTML, CSS3, JavaScript, JQUERY, Bootstrap and XML
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Servicenow DeveloperVmware Nov 2017 - Jul 2019Palo Alto, Ca, UsInvolved creation of ServiceNow Applications, Modules, tables, columns as per requirementsInvolved in development of Service catalog which includes creating new catalog items, designing workflows for Change managementProviding subject matter expertise, act as technical product advocate, design, develop and implement ITIL processes, ITSM, ITAM, SACM, Knowledge, Demand and Release Management modules within ServiceNow platformInvolved in Implementation, Customization and Maintenance of ITIL modules such as Incident, Change, Problem, Knowledge, Service Catalog and CMDB in ServiceNowInvolved in creating the Business Rules, UI Actions and UI PoliciesInvolved in LDAP integration with ServiceNow for obtaining users and groupsWorked on integrating ServiceNow with external SOAP and REST based web ServicesInvolved in the ServiceNow instance upgrade activitiesPerformed User Acceptance Testing (UAT), Validation Testing, Smoke Testing, Functionality Testing and Integration TestingGood knowledge of CMDB and Asset Management Services: Business Services and Configuration item relationshipsInvolve in migration between various environments in ServiceNow using update sets and import sets Worked with reporting in configuring Service Level Agreements (SLA)Good working knowledge of the technology's web applications, networks, protocols and email (SMTP, POP3)Responsible for the acceptance, identification, storage and withdrawal of all supported CIsResponsible for ensuring that all the CIs are registered, and these records are correct and up to dateWorked on change management module by enhancing the tool to the stakeholders and made it easy to understandWorked on DISCOVERY and set up mid servers and check for the connectivity, Became an expert in troubleshooting Discovery tool Strong experience in working on user interface applications and web applications using HTML/XHTML, CSS3, JavaScript, JQUERY, Bootstrap and XML -
Servicenow DeveloperIoa Sep 2015 - Oct 2017Developed a SOAP Based Web Service to update the various status, keys related to customer in the database whenever it gets invoked by the various User Interface and legacy systemsPerformed the workstation set up for developing projectsCreated web services which gets redirected using the ESB Mule ServerPrepared a detailed plan for the design and development of the above modules having considered the dependencies on other Development Centers, Contingencies, Resources and time based on the complexity of each sub taskUnderstood the existing Auto Quote Purchase project requirements of post purchase flow in Auto InsuranceSent system generated Welcome Email to customers after the purchase of policy having the links to the Customer Temp ID and BinderUsed a service to manage the Temporary Storage of the documents to provide the Customer the capability to view, edit and delete the document before purchase of the policyStored the documents in permanent storage after purchase and delete the records from the temp storageImplemented the SEED Framework to create different Temp ID and Binders based on the states selected and finally to update the databasesDeveloped User Interface for all Line of Business (LOB) to create, upload, store and email the supporting docsImplemented the various Operations of the Auto Background Listener to update the request Database with the corresponding fields Used the Background Listener framework methods to update the Auto related fields in the databaseCreated an utility service which passes the beans and other metadata to create an xml document which we can send it to the web service to create the PDF files required to be uploaded by the CustomerUnderstood the interface of the Communication Processing Service, populated the values based on the line of business and returned the Produced Artifact to be uploaded and stored
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Web DeveloperRadiator Digital Jan 2013 - Aug 2015Glasgow, GbDesigned the application using J2EE design patterns such as Session Facade, Business Delegate, Service Locator, Value Object and SingletonDeveloped presentation tier as HTML, JSP's using Struts 1.1 Framework. Used AJAX for faster page renderingEntity Beans used for accessing data from Oracle 9i databaseWorked on Hibernate for data persistenceDeveloped the middle tier using EJB's Stateless Session Bean, Java ServletsPrepared high and low-level design documents for business modules for future references and updates.Deployed the application in JBoss Application Server in development and production environment. Implemented CVS as version control systemUsed ANT as build tool. Used JUnit for writing Unit tests
Noman Awan Skills
Noman Awan Education Details
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Karachi UniversityEconomics
Frequently Asked Questions about Noman Awan
What company does Noman Awan work for?
Noman Awan works for Siemens Digital Industries Software
What is Noman Awan's role at the current company?
Noman Awan's current role is ServiceNow Developer & Admin.
What schools did Noman Awan attend?
Noman Awan attended Karachi University.
What are some of Noman Awan's interests?
Noman Awan has interest in Music Engineering, Fashion, Traveling, Marketing, Video Editing, Photography, Poetry, Composing Music, Filmmaking, Meeting New People.
What skills is Noman Awan known for?
Noman Awan has skills like Organizational Structure, Teamwork, Innovation, Team Leadership, Final Cut Pro, Photoshop, After Effects, Microsoft Word, Microsoft Excel, Powerpoint, Social Networking, Multi Tasking.
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