Pranav Awasthi Email & Phone Number

Kanpur, Up, In

Kanpur Area, India

• Leading a team of 192 personnel on the day-to-day operations• Heading business development and expansion of the firm to serve all of the Uttar Pradesh region• Serving a base of 31 clients including client management, service excellence, and handling queries• Responsible to oversee and drive the strategic KPIs including but not limited to sales growth, profitability, cost optimization, cash flow management, and operational throughput

Noida Area, India

• Handled a team of SOC Executives• Responsible for the evolution, growth, and daily management of 24X7 Security Operation Center at Adobe Systems• Responsible for threat detection, incident response, threat information sharing and reporting.• Responsible for enterprise-wide threat detection and prevention infrastructure including sensor capabilities. • Evaluating new or improved technologies, on a regular basis, for the purpose of replacing or upgrading existing SOC tools.

Noida

• Relationship Management: Acted as the primary point of contact for our valued clients, fostering strong relationships and ensuring their satisfaction throughout their journey with our company. Proactively addressed any concerns or issues to maintain high client retention rates.• Account Growth: Collaborated closely with the sales and account management teams to identify upsell and cross-sell opportunities within the existing client base. Analyzed customer usage data and needs to… Show more • Relationship Management: Acted as the primary point of contact for our valued clients, fostering strong relationships and ensuring their satisfaction throughout their journey with our company. Proactively addressed any concerns or issues to maintain high client retention rates.• Account Growth: Collaborated closely with the sales and account management teams to identify upsell and cross-sell opportunities within the existing client base. Analyzed customer usage data and needs to develop tailored solutions, resulting in a significant increase in revenue.• Retention Strategies: Designed and implemented effective client retention strategies, including personalized communication plans, regular check-ins, and customer satisfaction surveys. Monitored key performance indicators to identify potential risks and implement proactive measures to mitigate churn.• Customer Advocacy: Acted as an advocate for our clients within the organization, ensuring their needs were understood and met. Coordinated with internal teams, including product development and customer support, to drive continuous improvement and deliver exceptional service.• Team Collaboration: Collaborated closely with cross-functional teams to address client feedback, resolve escalations, and improve overall customer experience. Conducted training sessions for the sales team to enhance their ability to identify client needs and foster loyalty. Show less

Mba, Marketing & It

Bachelor Of Computer Applications, Computers

Highschool, Mathematics And Computer Science