Responsible for strategies, policies, and operations for the management of all human resources to support the business. This includes ensuring effective people processes, compensation and benefits, and labor relations. Responsible for the following:Human Resources Management HR Operations Management HR Business Partner Payroll Management Compensation and Benefits Professional Guides Talent Acquisition programs and measures for a Unit HR Development Management HR Performance & Reporting Management Industrial Relations Management International Assignment / Mobility Management Professional Workforce Planning ProfessionalContacts (internal / external)Internal: CEO, CFO, Head of Unit Divisions and Corporate Dept., External: Cluster HR Manager, all cluster functional Centers, Some of SAG Corporate departments, MOI, Immigration department and MOSAL management.

I was handling the sales team (20 persons ) responsibilities ( Sales Manager Role ) as well as Business Development Manager handling the major projects division.

In charge of a team of 14 sales reps, and responsible for leading the development and implementation of all marketing programs and strategic sales activities. Also in command of ensuring that the companies and its customer goals are aligned and met. Duties: Interacting with customers regularly to gain feedback on quality & service effectiveness. Managing staff levels to ensure that key target marketing areas are always covered. Advancing the company's strategic positioning with key accounts and strategically important geographies. Maintaining strong and cordial relationships with corporate level sales and marketing managers. Identifying and monitoring the performance of competitors in the market place. Providing excellent customer service to designated accounts. Responsible for account budgets, expenditure forecasts.

To manage and enhance the existing commercial portfolio and solicit acceptable new relationships in order to meet the pre-set financial and non-financial objective.- Establish a strong sales and customer service/relationship culture, to better reflect the banks professional image and develop/strengthen the daily operational activity.- Update pipline business and target new customers on a regular basis.- Enhancing the overall risk grading og the portfolio. By regular review and credit analysis of assigned corporate customers. Follow up and promote secure lending to effectively contribute in enhancing process of the overall financial position of the instituation.

Analyzed and handle customers Credit Facilities Requests and provide them with various high quality banking services and in the same time contribute to Bank’s Profitability by executing proper procedures and create new marketing tools.Received the VIP’s portfolio from the previous manager valued at KD 173 MM with minimal utilization of the granted facilities. As of November of 2000, left the portfolio at KD 245 MM with 95% utilization.Established a high degree of customer satisfaction with the client, evident by routing a big portion of their business to the bank.The VIP’s Unit was top of the Credit’s Units evident by: No expires limits (cash and non-cash); No overdrawn Balances; No over limits; No Provisions; and an increase in the Collateral’s Ratio.Handled part of the VIP Portfolio which was totaled 33 accounts under the ex- supervisions from November, 1997, up to June 1998.From June 1998 to November, 2000, responsible for handling the entire portfolio and increased the number of accounts and volume of business.Closely adhered to banking policies and procedures.Worked in conjunction with the Credit Administration and Legal Departments to ensure that all documents were tracked and maintained in a proper way for the follow-up and liaison.Managed to achieve to book new business and new reputable names with new packages of the facilities which contributed in increasing the bank’s profits.Successful in reactivating most of the accounts and increasing their utilization of the existing limits.Personalized daily contact with customers to secure any new business which would increase the business and provide best services to my clients in making the bank the leading banking sector.I was able to deal with customers in special case by doing the full package and presentation to committee.Provided personalized customer service including follow up to ensure the renewals have been done before the expiry in addition to secure any new possibility of new business.