Andrew (Andy) Burns, Ms, Mba, Phd Email & Phone Number

Kansas City, MO, US

Kansas City, Missouri Area

• Managed Technical Writing team on several federally required projects concerning in-depth market research.
• Editor-In-Chief for all content updates completed by the Technical Writing team prior to submitting and publishing in Federal Databases.
• Liaison between Federal employees and various other employees and contractors for project communication and coordination.
• Provided project documentation to Program Manager on a weekly basis including but not limited to; Employee timesheets, employee performance reports, disciplinary action reports, project status reports, etc.

Lenexa, Kansas

• Created eLearning for external use for the purposes of training new users for proprietary medical software.
• Edited various multimedia solutions for web-based training courses and published for user utilization.
• Utilized several applications like Adobe CS5.5 Captivate, Adobe Media Encoder, Adobe RoboHelp, TechSmith Camtasia 7, TechSmith Snagit 10 and Microsoft Office, as well as several proprietary applications.
• Authored end user documentation for both internal and external audiences for a variety of uses.

Overland Park, Kansas

• Designed and developed multimedia rich eLearning solutions for web-based training.
• Worked directly with both internal and external Subject Matter Experts (SME) to identify course requirements and content.
• Provided web-based solutions using applications such as Adobe Flash Professional, Adobe DreamWeaver, Adobe Presenter, Adobe Premier, Trivantis Lectora Suite and Microsoft Office to name a few.
• Maintained and re-branded existing courses with new content, images and logos.

Kansas City, Missouri Area

• Authored and managed the Knowledge Management Database using HTML, Consona Knowledge Management, Adobe DreamWeaver and various other software mediums for all of H&R Block’s Technical Support Centers.
• Developed documentation and extensive manuals including Administrator’s Manual, User’s Manual, Authoring Guide and various others.
• Initiated and maintained the utilization of multiple interdepartmental and intradepartmental relationships for the purposes of application updates and support for content validity and overall content consistency.
• Developed a wide array of eLearning courses, instruction and exams in an effort to continually grow the wealth of knowledge of those in a support role.
• Developed and distributed a daily mass communication designed to provide the entire North American organization insights to software updates and outages.

• ACTIVE DUTY:
• Provided expert troubleshooting of electrical problems, maintaining all electrical armament systems on the AV8B Harrier using detailed schematics.
• Served as a Collateral Duty Inspector reviewing and signing off the maintenance of fellow Marines with regard to explosive and electrical safety.
• Acted as a Quality Assurance Noncommissioned Officer, checking and updating technical maintenance publications to be used internally and externally using everything from traditional paper publications as well as.
• Acted as an OSHA certified Hazardous Material and Hazardous Waste Handler verifying federal safety policies and procedures were followed.
• Supervised the instruction of over 3,000 shooters and about 900 coaches in the art of marksmanship, with a strong emphasis on safety and consistency.

Lenexa, Kansas

• Authored and updated advanced proprietary maintenance guides for use by technicians in the servicing of copiers and production print equipment from multiple manufacturers and models.
• Assigned to a multistate territory and all of the company’s assets within that defined area, making regular contact with all clients to ensure prompt maintenance as specified by the Standard Operating Procedures.
• Kept track of, and updated all software, drivers and firmware on all machines in territory, keeping detailed maintenance logs in pursuit of initiative based preventative maintenance.

Mission, Kansas

• Documented detailed hardware and software procedures and records for all clients’ products visited in a rotation.
• Identified and provided maintenance, emergency, preventative and routine repair on precision automated pharmaceutical equipment keeping all equipment within guidelines outlined by the Food and drug Administration for.
• Traveled and worked solo, thousands of miles from supervisor on a travel rotation lasting 9-12 days at a time with minimal guidance and freedom to provide services based on professional judgment on site.
• Regularly utilized tools such as Microsoft SharePoint, Microsoft Office Suite, Kronos Workforce Management, Siebel Call tracking software, Concur Expense Report processing, PC Anywhere, Blackberry, Symantec Ghost, and.

Part-time student employee in the Registrar's office.

Bachelor Of Science, Technical Management

Doctor Of Philosophy (Ph.D.), English

Master Of Business Administration (Mba), Project Management

Associate Of Applied Science, Electronics And Computer Technology

Graduate Studies

General Management Studies, Management Studies, Military Customs And Traditions

Doctor Of Science (Sc.D.) Candidate, Physics