Andrew Chambers Email & Phone Number

New Richmond, OH, US

Mason, OH, US

• Leading a team of six engineers, admins and help desk staff to execute world class support and service for our eight hundred users, vendors, and distributors.
• Quantifying help desk service levels by converting to a paid service to provide users with a higher level of service with more first contact / reduced times to resolution.
• Proactively facilitating multiple projects and creative IT solutions with multiple teams across the company while discouraging shadow IT operations.
• Planning, budgeting, and executing a complete infrastructure modernization totaling $3 million in improvements to switched/wireless networks, firewalls, immutable backups in migration of our data center from VMware to.
• Managing multiple vendors to complete infrastructure modernization while tracking project progress with my internal team.
• Migrating EUC from on-premise to Citrix Cloud with Nutanix Servers and to support two hundred users.

Mason, OH, US

• Traveled to Japan as a technical lead to participate with global affiliates to form a global security team and work with security forensics teams to investigate and perform root cause analysis of security incidents.
• Developed 'Lunch and Learn' Series to train Makino employees on phone system, EUC technologies, VC systems, and administration for IT teams.
• Scheduled and lead a team of five.
• Determined bandwidth needs and implemented infrastructure upgrades across fifteen sites across in The Americas.
• Architected & maintained 100% virtualized VMWare environment consisting of 30 HP hosts locally and remotely with multiple storage appliances.
• Architected and executed upgrades for AD, GPO, DNS, DHCP across enterprise.

• Administer & maintain Symantec Enterprise Vault environment consisting of 12 servers and 1 HP EVA in order to help conserve space on email/file servers/SAN environment
• Administer MS Exchange Server 2003/2007 BPOS environment
• Plan and manage Active Directory upgrade, Group Policy, DNS, DHCP
• Zone and allocate storage using Brocade switches, HP Command View, VMWare vSphere Client, EMC Navisphere and Windows Server OS.
• Plan, Deploy, Manage, Monitor & Reclaim VMs and storage using commercial and open source tools in order to optimize virtual infrastructure.
• Evaluate and deploy multiple commercial and open-source management tools in order to track SAN storage, VM infrastructure, physical infrastructure, IP range, DNS, Active Directory, patch management, warranty status.

• Proactively service and maintain 40+ clients in the areas of server, desktop, networking and virtualization support
• Work with a sales team to coordinate site planning, infrastructure and setup new and existing clients when choosing equipment and connectivity solutions for business
• Schedule routine maintenance with clients. Make software recommendations and help clients employ best practices to reduce costs
• Work with a support team in person and remotely to address client issues using several tools to track progress of those issues in real time
• Work with VMWare virtualization technology to convert/migrate physical server/desktop environments to virtual environment
• Build servers and SANs for VMWare environments, configure SonicWall Security Appliances, and build VPN tunnels between client networks and our management network

Cincinnati, OH, US

• Develop relationships with new and existing clients by maintaining and making recommendations for current and future infrastructure
• Service requests for internal clients
• Test and aid in development of Trouble Ticketing system
• Develop reseller partnerships with several companies including Microsoft, HP and Dell
• Perform site surveys and make recommendations for structured cabling as needed for clients and support Structured Cabling staff as necessary
• Develop Service Contracts and pricing structures for existing and future IT clients

• Implement & manage technologies, equipment & users on several different systems
• Using commercial and open tools, remotely manage equipment in several locations
• Administer 3 local networks consisting of 600+ employees
• Administer 3 PBX and voicemail systems
• Evaluate, recommend, coordinate projects and order new infrastructure
• Create a work order system to assist users with issues/questions

Bachelor Of Technical And Applied Studies, Applied Administration

Associate Of Science (A.S.), Business Administration And Management, General