•Leading a team of six engineers, admins and help desk staff to execute world class support and service for our eight hundred users, vendors, and distributors. •Quantifying help desk service levels by converting to a paid service to provide users with a higher level of service with more first contact / reduced times to resolution.•Proactively facilitating multiple projects and creative IT solutions with multiple teams across the company while discouraging shadow IT operations. •Planning, budgeting, and executing a complete infrastructure modernization totaling $3 million in improvements to switched/wireless networks, firewalls, immutable backups in migration of our data center from VMware to Nutanix. •Managing multiple vendors to complete infrastructure modernization while tracking project progress with my internal team. •Migrating EUC from on-premise to Citrix Cloud with Nutanix Servers and to support two hundred users.•Migrating traditional DR services to Nutanix DRaaS. •Participating in Global Initiatives with global affiliates to define IT policies and practices to protect users and company assets from bad actors. •Create open framework for immutable backup globally.•Participate with Microsoft in Multi-Tenant Organization Preview to improve user experiences.•Implement security platforms across the organization with our global affiliates. •Enabling Hybrid workforce at the beginning of the COVID pandemic by implementing MS Teams and improvements to our VPN and EUC environments for simplicity of management and better user experience. •Leading several Lunch and Learn meetings to introduce modern technologies.•Migration virtualization platform from VMWare to Nutanix•Improving proactive communications with employees and collaborating with other departments.•Training team members to take over my previous responsibilities as the Sr. Systems Specialist and preparing them for new roles while improving documentation and internal processes.

● Traveled to Japan as a technical lead to participate with global affiliates to form a global security team and work with security forensics teams to investigate and perform root cause analysis of security incidents resulting in new XDR and endpoint protection services for 7000+ users. ● Developed 'Lunch and Learn' Series to train Makino employees on phone system, EUC technologies, VC systems, and administration for IT teams.● Scheduled and lead a team of five. ● Determined bandwidth needs and implemented infrastructure upgrades across fifteen sites across in The Americas.● Architected & maintained 100% virtualized VMWare environment consisting of 30 HP hosts locally and remotely with multiple storage appliances.● Architected and executed upgrades for AD, GPO, DNS, DHCP across enterprise. ● Assumed SQL DBA responsibilities to manage SQL server environment.● Coordinate developers, vendors, and infrastructure teams as Project Manager on multiple projects with multiple technologies.● Audited documentation & processes.● Communicated firewall needs to network team when working with app teams.● Managed several vendors while implementing multiple technologies and projects:○ Implemented global enterprise PKI certificate management.○ Infrastructure lead for several application projects which were migrated from single server systems to 3-tiered systems for Web, Application and Database roles for DEV, QAS and PRD environments. ○ Managed and planned phone system migration to VOIP with 700 endpoints and 150 agents, Contact Center, IVR, Messaging and Call Recording across the Americas.○ Enabled mobile workforce by implementing EUC, Teleworker and VOIP technologies and smart devices.○ Consolidation of certificate vendors to reduce annual costs.○ Implementation of new cloud-based VC infrastructure across the Americas.○ Implementation of BC / DR solution for mission critical applications.○ Plan migration of test and production systems to cloud infrastructure.

● Administer & maintain Symantec Enterprise Vault environment consisting of 12 servers and 1 HP EVA in order to help conserve space on email/file servers/SAN environment● Administer MS Exchange Server 2003/2007 BPOS environment● Plan and manage Active Directory upgrade, Group Policy, DNS, DHCP ● Zone and allocate storage using Brocade switches, HP Command View, VMWare vSphere Client, EMC Navisphere and Windows Server OS.● Plan, Deploy, Manage, Monitor & Reclaim VMs and storage using commercial and open source tools in order to optimize virtual infrastructure.● Evaluate and deploy multiple commercial and open-source management tools in order to track SAN storage, VM infrastructure, physical infrastructure, IP range, DNS, Active Directory, patch management, warranty status, Exchange and Enterprise Vault.● Plan, manage and monitor several hundred Windows/Linux servers in a mixed physical and virtual environment.● Collaborate with Project Management, Windows Server/Storage, Linux Server teams in order to accomplish IT progress goals and create a proactive infrastructure model by completing projects ahead of schedule and following change management processes.● Evaluate, plan and execute schedule of replacing 75 Windows 2000 Servers with Windows 2003 & Windows 2008 Server in a VMWare-based infrastructure before Microsoft Extended support expires.● Work alone or with a team to coordinate upgrades of servers during Business mandated change windows.● Make decisions based on info presented by project manager that impact downtime, estimate server upgrade timelines, scheduling. ● Document processes involved in upgrading server.● Track, estimate and manage ESX host resources to keep project on schedule and operational. ● Work with many teams to coordinate efforts to accomplish assigned projects in a timely manner.● Pick up additional responsibilities and assist with any outstanding tasks that other Server/Storage Engineers may need help with.

● Proactively service and maintain 40+ clients in the areas of server, desktop, networking and virtualization support● Work with a sales team to coordinate site planning, infrastructure and setup new and existing clients when choosing equipment and connectivity solutions for business● Schedule routine maintenance with clients. Make software recommendations and help clients employ best practices to reduce costs● Work with a support team in person and remotely to address client issues using several tools to track progress of those issues in real time ● Work with VMWare virtualization technology to convert/migrate physical server/desktop environments to virtual environment● Build servers and SANs for VMWare environments, configure SonicWall Security Appliances, and build VPN tunnels between client networks and our management network

● Develop relationships with new and existing clients by maintaining and making recommendations for current and future infrastructure● Service requests for internal clients● Test and aid in development of Trouble Ticketing system● Develop reseller partnerships with several companies including Microsoft, HP and Dell● Perform site surveys and make recommendations for structured cabling as needed for clients and support Structured Cabling staff as necessary● Develop Service Contracts and pricing structures for existing and future IT clients● Assess and estimate costs for standard jobs as well as quoted work● Develop, plan and implement solutions for clients using open source technologies such as Linux and Asterisk to add value to our product and service offerings● Build, configure, deploy and troubleshoot VOIP based PBX systems and all associated hardware● Assist and support sales and other staff as necessary

● Implement & manage technologies, equipment & users on several different systems● Using commercial and open tools, remotely manage equipment in several locations● Administer 3 local networks consisting of 600+ employees● Administer 3 PBX and voicemail systems● Evaluate, recommend, coordinate projects and order new infrastructure● Create a work order system to assist users with issues/questions