Ay-Lih We, Mha Email & Phone Number

San Francisco, California, United States

• Collaborate closely with multidisciplinary health professionals, including oncologists, breast cancer specialists, and surgeons, to coordinate comprehensive cancer care plans.
• Partner with local organizations such as Bay Area Cancer Connection (BACC), Pink Ribbon Goods (PRG), and Shanti Project to connect patients with community resources and support networks tailored to their needs.
• Provide personalized guidance and support to cancer patients and their families, ensuring they understand diagnoses, treatment options, and care plans at each stage.
• Coordinate appointments, follow-ups, and referrals, helping patients navigate the complexities of healthcare systems and access timely care.
• Participate in conferences, seminars, and webinars focused on breast cancer and other cancers to stay updated on the latest research, treatment innovations, and best practices in patient care.
• Advocate for patients by collaborating with oncologists, social workers, and financial counselors to address medical, emotional, and financial barriers to treatment.

San Francisco, California, United States

• Oversaw and organized the activity therapy program for a 40-bed inpatient unit, collaborating with multidisciplinary teams and hospital departments to deliver tailored recreational opportunities, supporting patients in.
• Developed and customized recreational therapy programs based on individual assessments and consultations with patients and their families, addressing physical and psychosocial needs while promoting physical, cognitive.
• Designed and delivered individualized and group therapy programs to meet patients' needs and interests, including activities such as arts and crafts, physical exercises, card games, music therapy, and recreational.
• Conducted thorough assessments of patients’ needs and abilities to create personalized treatment plans. Regularly evaluated and adjusted plans based on patient progress and feedback to ensure effective and.
• Documented activity assessments, interventions, outcomes, care plans, and goals meticulously to maintain accurate records and support the delivery of comprehensive care for assigned residents.
• Collaborated with activity therapy colleagues to design and execute neighborhood- and hospital-wide activities, enhancing community engagement and therapeutic outcomes.

San Francisco Bay Area

• Provide care coordination of medical, dental, vision and hearing for children under 21 and pregnant women. Outreach and provide information to families regarding Medi‐Cal and how to apply for permanent Medi‐cal.
• Establishes and maintains liaison with Child Health and Disability Prevention (CHDP) Program providers, local agencies, community‐based organizations, and other City departments through the development and update of.
• Assists nurse manager with the coordination of program operations including coordinating the interview process with calls to set up interviews, obtaining necessary documentation/information from candidates, and.
• Assists in maintaining timekeeping documentation and providing quality assurance of the program's referral database by monitoring for errors and resolving them. Involves in the planning development of CHDP referral.
• With public health nurses, provides outreach presentations to Human Services Agency (HSA) coordinators and drop‐in visits to CHDP clinic staff to inform and promote CHDP health program services and deliver technical.
• Assists the public health nurse with the coordination of yearly CHDP trainings for SF CHDP healthcare professionals. Coordination of training includes preparation and distribution of training material, sign‐in sheets.

San Francisco County, California, United States

• Answer phones in the Centralized Call Center to respond to inquiries made by patients, vendors, insurance companies, pharmacies, and other medical facilities' staff.
• Assist patients with scheduling appointments and refill requests.
• Screen and route patient calls to other departments efficiently, ensuring accurate registration, appointment scheduling and follow-up appointment scheduling in Epic database.
• Update patient information and patient registration into the electronic health record data base.

San Francisco, CA

• Provided language assistance for medical interpretation through in-person, videoconferencing (VMI), and telephone services to limited English-speaking clients within the SF Health Network.
• Translated hospital correspondence, medical histories, procedures, instructions, consent forms, patient education brochures, and other medical documents to facilitate clear communication between patients and healthcare.
• Managed work assignments as an Office Dispatcher for a team of 30 medical interpreters, assessing the urgency of service requests and allocating interpreter resources to meet the language service demands of SF General.
• Tracked service data, handled client complaints, and reported service issues to upper management, ensuring effective resolution and continuous improvement of language services.
• Served as an Interpreter Trainer, responsible for managing trainee and intern attendance records, providing on-the-job training, and conducting performance evaluations, including pass/fail decisions for City College.

San Francisco Bay Area

• Facilitated communication between medical providers and limited-English speaking patients across various healthcare settings, including UCSF, CPMC, and Kaiser Permanente.
• Acted as a cultural broker to clarify misunderstandings and advocate for patients, contributing to improved health outcomes.

San Francisco Bay Area

• Performed a range of clerical duties including filing, answering phone calls, taking messages, mailing, photocopying, faxing, and ordering office supplies for executives to ensure smooth office operations.

South San Francisco, CA

• Invoiced customers for products sold, ensuring accurate billing and timely collection of payments.
• Reconciled accounts receivable and accounts payable sub-ledger with the general ledger to maintain accurate financial records.
• Established and maintained a centralized filing system, including data searching and entry, to streamline record-keeping and retrieval processes.
• Researched past due invoices and investigated discrepancies to resolve payment issues and ensure accurate account balances.
• Prepared credit card payments and adjustments, applied cash receipts and credit memos to the appropriate accounts and systems to ensure correct financial transactions.
• Performed basic clerical duties, including faxing, mailing, filing, and printing, to support office operations and maintain organized documentation.

• Organized and maintained files for both former and current employees, ensuring accurate and up-to-date record-keeping.
• Supported HR receptionist and HR staff with various administrative tasks to facilitate efficient human resources operations.
• Performed basic clerical duties, including filing, data entry, and other administrative tasks, to assist in the smooth functioning of the HR department.
• Answered and redirected calls on a multiline phone system and managed the front desk, ensuring professional communication and customer service.
• Prepared materials for projects, meetings, and examinations using computer systems, contributing to effective planning and organization.

-Managed and maintained files in the system-Assisted program coordinator in proceeded applications and conducted interviews for hiring-Supported Counselor In Training in planning and running workshops -Visiting youth workers at workplaces and communicating with supervisors -Performed basic administrative and reception duties

Master'S Degree, Health/Health Care Administration/Management

The MHA program provides a strong foundation in the core functional areas of Business Management with a focus on the health care industry.

Certificate, Ekg Technician Certificate

Certificate, Health Care Interpreter

B.A., Chinese Studies, International Studies-Sociology & Communication

Chinese Language And Literature

Cultural study abroad