Formulated robust product strategy and roadmap for e-commerce photo and weekly ad applications on CVS.com and enhancing revenue streams through web and native app platforms. Directed product owners and development teams using Scaled Agile framework to construct and maintain critical digital products, while ensuring seamless functionality and support. Coordinated with business partners, engineering teams, and third-party vendors to set priorities and timelines, while synchronizing requirements… Show more Formulated robust product strategy and roadmap for e-commerce photo and weekly ad applications on CVS.com and enhancing revenue streams through web and native app platforms. Directed product owners and development teams using Scaled Agile framework to construct and maintain critical digital products, while ensuring seamless functionality and support. Coordinated with business partners, engineering teams, and third-party vendors to set priorities and timelines, while synchronizing requirements and implementations effectively.Key Accomplishments:• Played leading role in boosting user engagement and satisfaction by partnering with UI/UX design team as well as innovating and refining features across all product platforms.• Drove continuous improvement in product performance and user experience by employing digital analytics and customer insights and initiating execute strategic enhancements. Show less

Initiated and advanced partnerships, while implementing remote tele-optometry solutions to enabled examinations by optometrists for patients at Optical Centers and improving service accessibility and efficiency. Led creation and management of robust IT infrastructures and vendor alliances, while facilitating robust practice management, electronic medical records, patient scheduling, point of sale operations, catalog and inventory management, EDI, order processing, and medical insurance… Show more Initiated and advanced partnerships, while implementing remote tele-optometry solutions to enabled examinations by optometrists for patients at Optical Centers and improving service accessibility and efficiency. Led creation and management of robust IT infrastructures and vendor alliances, while facilitating robust practice management, electronic medical records, patient scheduling, point of sale operations, catalog and inventory management, EDI, order processing, and medical insurance billing.Key Accomplishments:• Spearheaded innovation and product development for CVS Health's new Optical business division, leading to establishment and operational management of 50 state-of-the-art Optical locations equipped for comprehensive eye exams and diversified eyewear and contact lens offerings.• Collaborated with CVS Digital to boost online optical product sales and seamlessly integrated digital and physical consumer experiences through enablement of online appointment scheduling via CVS.COM. Show less

Planned, organized, and managed the successful execution of IT projects, specifically those involving the development and enhancement of internally developed systems. This role utilized the Software Development Life Cycle (SDLC) methodology to ensure projects are delivered on time, within budget, and meet the defined business requirements. Key Accomplishments:• Provided status reporting and schedules for all projects using Clarity and Microsoft Project along with budget, issue, risk… Show more Planned, organized, and managed the successful execution of IT projects, specifically those involving the development and enhancement of internally developed systems. This role utilized the Software Development Life Cycle (SDLC) methodology to ensure projects are delivered on time, within budget, and meet the defined business requirements. Key Accomplishments:• Provided status reporting and schedules for all projects using Clarity and Microsoft Project along with budget, issue, risk and effective stakeholder management.• Enhanced internal Extra Care Campaign and Offer Management systems, leading to the advancement of personalization initiatives and improving customer engagement metrics• Drove contactless payment services integration from conception to deployment.• Attained committed savings of $180M by proactively initiating Strategic Cost-Out activities in collaboration with Executive VP of HR and top executives across all business lines.• Designed and deployed cutting-edge database replication and synchronization solutions for Scottsdale and Woonsocket data centers, while ensuring operational continuity for entire store chain. Show less

Lead and managed a portfolio of complex / critical projects planning and managing through the entire life cycle, ensuring delivery to time, cost and quality. Provided project management expertise in order to plan, organize, control and deliver multiple business level projects within the Program portfolio through project teams. Working direct for project sponsor or for Program Manager with limited supervision. Ensure the sponsor's business requirements have been clearly defined and documented… Show more Lead and managed a portfolio of complex / critical projects planning and managing through the entire life cycle, ensuring delivery to time, cost and quality. Provided project management expertise in order to plan, organize, control and deliver multiple business level projects within the Program portfolio through project teams. Working direct for project sponsor or for Program Manager with limited supervision. Ensure the sponsor's business requirements have been clearly defined and documented. Define the scope of the project, own and manage project goals, risks, issues and resources. Ensured benefits and triggers are agreed with benefit owners and can be realized while managing the impact of the organizational change to the business and customer. Show less

Responsible for planning, directing and coordinating the appropriate life cycle phases for implementation and support for multiple projects. Activities include coordinating resources, schedules, task assignments, project plans, and often performs systems analysis. Serve as the primary contact with user groups and systems management. Provide advice on methods and recommends changes in project management processes, standards and strategies. Provide resolution of major issues and manages project… Show more Responsible for planning, directing and coordinating the appropriate life cycle phases for implementation and support for multiple projects. Activities include coordinating resources, schedules, task assignments, project plans, and often performs systems analysis. Serve as the primary contact with user groups and systems management. Provide advice on methods and recommends changes in project management processes, standards and strategies. Provide resolution of major issues and manages project interdependencies and handoffs. Manage overall project communication and resolves issues. Lead the preparation of business case, cost/benefit analysis, contingency planning and risk assessment. Serve as a technical, subject matter resource for systems and business line staff. Show less

Provided project management and direction of IT infrastructure transformations, upgrades, and deployments. Achievements included deployment of Server Virtualization, Configuration Management, and Business Intelligence reporting. Also served as onsite engagement manager for $4.2M remote infrastructure client participating in the activities of 3 onsite and 40 offshore employees.

• Directed IT Infrastructure and Operations with direct accountability to CIO and administered multi-million-dollar annual budget and supervised 50+ staff and offshore contractors, while enhancing operational efficiency and cost management.• Initiated and led RFP preparations, strategized vendor and partner selection, conducted negotiations for contracts, and managed transitions to new services while supporting rapid mergers and acquisitions and promoting scalable business growth.• Led… Show more • Directed IT Infrastructure and Operations with direct accountability to CIO and administered multi-million-dollar annual budget and supervised 50+ staff and offshore contractors, while enhancing operational efficiency and cost management.• Initiated and led RFP preparations, strategized vendor and partner selection, conducted negotiations for contracts, and managed transitions to new services while supporting rapid mergers and acquisitions and promoting scalable business growth.• Led management of data center and server operations, help desk, client services, telecommunications, and messaging systems across global network of 70 sites and guaranteed seamless IT support for 200 servers, 3K desktops, and 2K laptops. Show less

• Headed IT Operations department, while managing global client services and server management and executed deployment of Windows servers and client workstations for enhancing office automation, collaboration, and messaging systems.• Steered efficient relocation and consolidation of IT services to new Business Center in Attleboro, Massachusetts, while optimizing operational continuity and system performance.