I'm a detail-oriented IT Support Engineer and have 5+ years of experience in the information technology field. Skilled in a wide range of IT Support & helpdesk ticketing systems applications, their uses and how to maintain them. and expert interpersonal communicator and not satisfied until the customer is satisfied. my primary duties include installing & configuring various software and using different problem solving & troubleshooting skills to resolve issues with the company’s server and computer systems. Installations of Antivirus software across company workstations; Provide first line technical support; answering support queries via ticketing tool and email. Desktop Sharing: VNC Viewer, Anydesk, TeamViewerBasic knowledge of DNS, DHCP, and IP addressWindows installations like (Windows 7, 10, and 11 )Knowledge of all types of PC troubleshootingKnowledge of OSI LayerKnowledge of TCP / IPInstall, upgrade, support, and troubleshoot printers, computer hardware, and any other equipment.Performs general Install, upgrade, support, and troubleshoot Windows 7, Windows 8, Windows 10 and Microsoft Office 2010, Microsoft Office 365, and any desktop applications, Outlook installation & troubleshooting.